This would be a nice place if Management actually cared about customer service. The General Manager is RUDE, CRUDE, & SOCIALLY UNACCEPTABLE. The tidiness, or better yet, lack there of, is a shame because the surroundings are actually quite pleasant and this place could have a lot of potential. I have read several reviews now and I don't expect Management to contact me unless they are providing the name, phone number, and address of the Inn's owner.
My party stayed here right after Christmas. We arrived at a little after 4 and our room wasn't ready. We were told that it was due to the holidays and that the party that used the room before us stayed beyond check out time. On the first appearance that would make sense because the grounds looked very nice. We asked if we could use a rest room and were told to use the one in the gym. The gym had old and torn equipment. The bathroom looked like it hadn't been cleaned in weeks.
We left to get a bite to eat and returned about 2 hours later. Our room was ready but within 15 minutes of being there we got a knock at the door from housekeeping. They realized they hadn't left us soap or shampoo. We laughed but understood under the circumstances. That's when we learned that the GM didn't look at their online reservations and hadn't notified the staff of additional rooms they needed to prepare. Well I'm not really sure what they did to prepare a room but clean is not what they do. When we went to get in the shower we found that the bottom of our feet were black from the dirt on the floor.
Next morning we went down for the continental breakfast. A number of us were looking at the selection. One gentleman had pulled the lid off of a cereal bowl and innocently put it on the table to get some milk. That's when the GM showed up and basically moved us all out of the way so that he could refill the milk. Thats when the GM basically yelled at all of us standing there to use the garbage can instead of putting the paper on the table. He didn't give the guy a chance to do the right thing before being plum rude.
We left to go fishing and see some sites. We returned in the evening and found that the room was never touched. The bed wasn't made, the floors were still filthy, and the housekeeping staff was gone.
The next day we stayed in the room until about 2:30 pm. House keeping hadn't stopped by so I went to talk to the Management. There was a gentleman trying to check in with the Manager but the General Manager was having trouble completing the transaction. He was literally cursing at the computer. Annoyed by the computer the GM took it out on me. He asked how he could help me and I asked if he could get someone to clean our room. His response was curt and rude. "They are out there and will get it eventually." That's when I told him they didn't do it the day before and at this point we were at the end of our roll of toilet paper. An apology and assurance would have been in order but I got nothing just a glare. I left at that point. When we came back the room had been tidied but the floor was still filthy.
We went out to their beech area and found that the wooden dock was falling apart and was roped off from use. At that point my party and I knew that this Management team didn't have a clue what customer service was or how to ensure maintenance is performed.
We spent the next two days there and they never came back to tidy the room. Needless to say we won't stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.