I booked a suite for my family and I booked a room with double beds for my mother, dad and brother. We were very happy to be away for the first time together for Thanksgiving. My parents checked in one day before us and they checked in with Roxy. My brother(34 yrs old) warned me about a lady at the front dest with a very bad attitude , while he waited to ck in Roxy was cking In a guest and she was sarcastic,not helpful and not friendly.My poor brother on vacation , standing in line waiting to ck in and hoping he doesn't tick off the lady at the front desk... Roxy. We checked in the next day with Roxanne. Roxanne was so nice, so helpful, so accommodating. We went to key west after cking in and got back to the hotel at 9:30pm ,as we all walked towards the one and only tiny elevator in the lobby, Roxy watched....once we all got to our own rooms, my husband
decided to go back to the lobby and get a few more towels for our room. When my husband got to the front desk and asked Roxy for extra towels she accused him of having extra guest in the room , they got into a disagreement, Roxy insisted on knowing our room number, then she gave my husband 4 towels and because he is a senior at 65 Roxy insinuated he may not be physically able to get them up to his room! I felt terrible for my husband. We paid 1000.00 to be insulted? Never again will we stay at a momma, poppa hotel , how can they keep a person like that on staff? Even her coworkers dislike her. The lady is prego too,that poor baby with a mean spirit like that for a mom. We loved hawks cay, tranquility bay,and Sheraton key west. Even without the demon seed Roxy at the front desk, there's so many beautiful resorts in the keys, for the same amount of money and fabulous trained staff.
- Also Known As:
- Ocean Beach Club Hotel
- Ocean Beach Club Hotel Key Colony Beach
- Official Description (provided by the hotel):
- Delightful newly renovated beach hotel. This Key Colony Beach hotel is on an island, nestled on a private sand beach and within easy reach of area attractions such as Conch Air, Island Hoppers Aerial Adventures, and Curry Hammock State Park. Area attractions also include Sombrero Beach and Dolphin Research Center. ... more less
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