Had just left the Naples Ritz early (see review under that hotel) thinking we were going to a better property. Was suppose to stay at Key Biscayne 3 nights. Left after 1 night and moved to the Acqualina in Sunny Isle FL (see review) for the remainder of our trip.
We are loyal Ritz/Marriott customers. It is hard to write this review. We know what to expect from Ritz and that is why we pay to stay at a Ritz and not Holiday Inn. The Ritz must be having a hard time finding, training and retaining staff.
We live in the DC area. We have our share of snotty, rude people in this area. I don't need it on vacation. We wanted to be taken away from our busy lives and the hustle of this area, but instead I was wanting to go home after 3 days in Florida all due to the poor experience at the Naples and Key Biscayne Ritz.
You need to decide for yourself. But we did not feel we received good value for the price.
Beach - terrible. By far one of the dirtiest beach areas I've ever seen. Ritz doesn't even clean the area in front of their own resort. If you want to walk/run the beach, take your kids to play, etc. This resort is not for you.
Pool: Nice pool area. Chairs not all that comfortable, but still nice area. The pool has several Iguana's. Entertaining to watch.
Cantina Beach Restaurant: Great Mexican food. Definitely eat here for lunch or dinner. Service spotty, but food good.
Breakfast: It was $50 without taxes and tip. Not worth it either. Basic breakfast buffet. If you do not get breakfast in your room rate - you will want to eat off property.
Room: Better than Naples Ritz, but not spectacular. One sink. Shower was not with tub, but so small, I couldn't bend over to shave my legs. Ocean view not worth the price unless you like looking at a dirty beach.
Service: Not sure we received any in the 20 hours we were at the hotel. We checked out at 10:00 a.m. the morning after our first night.
Recommend in the Miami/Ft. Lauderdale area the Acqualina a Rosewood Property. Puts the Ritz to shame.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Despegar.com, Odigeo, Hotels.com and Jetsetter so you can book your The Ritz-Carlton Key Biscayne, Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
- Key Biscayne Ritz Carlton
- Ritz Key Biscayne
- Ritz-Carlton Key Biscayne