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“Exceptional Service” 4 of 5 stars
Review of The Ritz-Carlton Key Biscayne, Miami

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The Ritz-Carlton Key Biscayne, Miami
5.0 of 5 Hotel   |   455 Grand Bay Drive, Key Biscayne, FL 33149   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #1 of 3 Hotels in Key Biscayne
Kansas City
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Exceptional Service”
4 of 5 stars Reviewed March 22, 2013

It was oh so hard to leave the leave the Ritz after spending 6 days and 5 wonderful nights there. The entire staff lets you know that their guests are their #1 priority. Everyone was extremely attentive, very professional and they consistently ask "is there anything else I may assist you with". Quite possibly in the Top 5 of best service we've ever had. The hotel, grounds and beach are beautiful. The architecture has been very thoughtfully planned and walking from the hotel outside toward the beach, you'll feel like you're viewing a live cover of Conde Nast Traveler.

We spent most of our time at the beach, enjoying the sound of the waves. The mojitos are heavenly! The family pool area was quite noisy with the sound of blenders at Cantina restaurant & bar right next to it. The adult pool was quiet and lovely. The hotel provides sunblock at the pool in 30, 50 and 70 SPF, as well as moisturizer and large dispensers of iced, fresh water flavored with berries and fruit. A very nice touch indeed.

We didn't eat at the Italian restaurant. Lunch at the mexican restaurant was okay, nothing special. My favorite restaurant at the hotel was the Dunes which is located at the waterfront and is very relaxing. The menu there seems to offer healthier options and everything we tried was DELICIOUS. Hubby had the Nicoise salad with grilled mahi mahi and it was perfect. My favorite lunch (had it twice) was the melon with serrano ham, parmesan cubes and balsamic vinegar with a nicely chilled glass of Prosecco.

This was our first trip to Key Biscayne and we really fell in love with the area. The Ritz Carlton is very conveniently located within walking distance to shops, restaurants, scooter/golf carts/bike rentals and parks. We enjoyed walking to the different squares for a casual, reasonably priced, delicious lunch. Stefano's liquor store has a great wine selection. Off property we had a fabulous dinner at Costa Med. Had a so-so dinner at Rusty Pelican but it offers a gorgeous night skyline view of Miami. PHOTO OPP!

Our room was very nicely updated and of generous size. There isn't much storage for your clothing and belongings in the main cabinet/dresser. Just 2 or 3 small drawers. The rest of it is taken up by media storage, coffee maker, etc. The bedside tables have deep drawers so you can store some clothing in there if necessary. The only negative comment I really had about the room was the bathroom. There is a half-moon counter surrounding the sink and 2 itty bitty 1/4 moon glass shelves above the counter. There is really no where to store your toiletries, except on the bathroom counter and the space is minimal. So everything looked messy and kept getting wet. The shower is very tiny and there is a separate tub so it was better than having a tub/shower combo. Also, there is no fan in the bathroom, which seemed to be an issue with the men. The entire bathroom area is a nice size.

For part of our stay at the Ritz we were with a large group. The last 2 days we were on our own. We were treated exceptionally well both ways. The Ritz does cater to large groups and conventions which may cause inconvenience to individual travelers. For instance, the beach was reserved for our group the entire time we were there. They would also close off certain areas such as pools and restaurants for private group cocktail parties & dinners. This happened on a daily basis. And on the last night of our group stay, a lavish outdoor concert & dinner was staged on the Grand Lawn which is located outside, directly in the center of the property, and I would say the majority of rooms face that area. If I was a weary traveler, I would not have appreciated the noise. Thankfully I was part of the group and having fun.

The food and beverages were delicious. The prices are what you would expect to pay at an upscale hotel. Very expensive. But all of that attention and pampering comes at a cost. You only live once so go for it. There are many affordable, off property options for meals.

Room Tip: We had a "partial ocean view" on the 8th floor that overlooked the fountains and grand law...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,221 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sarasota, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

Beautiful hotel, secluded from the Miami nightlife & small quaint beach. We enjoyed our short stay here but can get quite expensive. $20 Mojitos were very good but costly after a few. :)
Would definitely go back, rooms were comfortable & spacious. Have Gino the Bartender, make you one of his crazy concoctions, best around!!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

We were a bit weary of coming here as it is 20 minutes away from downtown Miami but it is definitely worth the drive. The service here is unsurpassable and the beach is beautiful. The rooms are clean too. The only real downside is the value for money. A MUST GO!

Room Tip: Pick a room with ocean view, its worth it.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
115 reviews 115 reviews
87 hotel reviews
Reviews in 88 cities Reviews in 88 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed March 16, 2013

Stayed here for 2 nights with my wife. This hotel is great. Large rooms, updated with large bathrooms and balcony. Great location in Key Biscayne away from the hustle and bustle. Great walks with good nearby restaurants all within walking distance.
We did not eat at the hotel. Reviews on TripAdvisor from previous guests were not very flattering about the food.

Gardens are beautiful and the beach goes on forever. There are several pools and one reserved for adults only.

Service is friendly and very helpful

So what's not to like?

Paying for WiFi when the room rate is $660 per night.
$32 per day for Valet parking ( there was no other choice ).Just felt they were nickel and diming me for extras that should be included in the room rate.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2013

We stayed here for 4 nights in November. The rooms are huge and offer great views. We loved the rum bar and the italian resteraunt very much. The Spa is very nice and they have very excellent therapists. Went for a massage every day. The only draw back is you are much away from South Beach. This place is for people who want to be in a recluse environment.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buffalo, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2013

The check in process was complicated, there were people milling around arguing with the front desk about room reservations and what they were promised. The front desk was overwhelmed and no one was accepting responsibility.

Since you are captive at the hotel, the food prices were off the charts. Lunch for my wife and I which was Hummis, a bowl of gazbacho, one bloody mary and one mojito, came to $78.00! More than anticipated. The food quality was average even for breakfast.

I suppose if you are going to be in that area of Florida you can anticipate high costs, but some of it was ridiculous for the level of service and quality. The bed was not as good as the other Ritz Cartons we have stayed at in the past.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 15, 2013

This hotel has an amazing beach, great food, people are just amazing. The rooms have a great view of the ocean( recommended is ocean view front) very spacious and very clean.
The swimming pool and ocean temperature was just right! If u want to go when it's quiet the best time is July and August!
September- May: the staff get too busy!
People at the bar were so friendly!
I recommended my sister and she went there n loved it too!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Key Biscayne, Miami

Address: 455 Grand Bay Drive, Key Biscayne, FL 33149
Phone Number:
Location: United States > Florida > Key Biscayne
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Key Biscayne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
Number of rooms: 352
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Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne

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