It was oh so hard to leave the leave the Ritz after spending 6 days and 5 wonderful nights there. The entire staff lets you know that their guests are their #1 priority. Everyone was extremely attentive, very professional and they consistently ask "is there anything else I may assist you with". Quite possibly in the Top 5 of best service we've ever had. The hotel, grounds and beach are beautiful. The architecture has been very thoughtfully planned and walking from the hotel outside toward the beach, you'll feel like you're viewing a live cover of Conde Nast Traveler.
We spent most of our time at the beach, enjoying the sound of the waves. The mojitos are heavenly! The family pool area was quite noisy with the sound of blenders at Cantina restaurant & bar right next to it. The adult pool was quiet and lovely. The hotel provides sunblock at the pool in 30, 50 and 70 SPF, as well as moisturizer and large dispensers of iced, fresh water flavored with berries and fruit. A very nice touch indeed.
We didn't eat at the Italian restaurant. Lunch at the mexican restaurant was okay, nothing special. My favorite restaurant at the hotel was the Dunes which is located at the waterfront and is very relaxing. The menu there seems to offer healthier options and everything we tried was DELICIOUS. Hubby had the Nicoise salad with grilled mahi mahi and it was perfect. My favorite lunch (had it twice) was the melon with serrano ham, parmesan cubes and balsamic vinegar with a nicely chilled glass of Prosecco.
This was our first trip to Key Biscayne and we really fell in love with the area. The Ritz Carlton is very conveniently located within walking distance to shops, restaurants, scooter/golf carts/bike rentals and parks. We enjoyed walking to the different squares for a casual, reasonably priced, delicious lunch. Stefano's liquor store has a great wine selection. Off property we had a fabulous dinner at Costa Med. Had a so-so dinner at Rusty Pelican but it offers a gorgeous night skyline view of Miami. PHOTO OPP!
Our room was very nicely updated and of generous size. There isn't much storage for your clothing and belongings in the main cabinet/dresser. Just 2 or 3 small drawers. The rest of it is taken up by media storage, coffee maker, etc. The bedside tables have deep drawers so you can store some clothing in there if necessary. The only negative comment I really had about the room was the bathroom. There is a half-moon counter surrounding the sink and 2 itty bitty 1/4 moon glass shelves above the counter. There is really no where to store your toiletries, except on the bathroom counter and the space is minimal. So everything looked messy and kept getting wet. The shower is very tiny and there is a separate tub so it was better than having a tub/shower combo. Also, there is no fan in the bathroom, which seemed to be an issue with the men. The entire bathroom area is a nice size.
For part of our stay at the Ritz we were with a large group. The last 2 days we were on our own. We were treated exceptionally well both ways. The Ritz does cater to large groups and conventions which may cause inconvenience to individual travelers. For instance, the beach was reserved for our group the entire time we were there. They would also close off certain areas such as pools and restaurants for private group cocktail parties & dinners. This happened on a daily basis. And on the last night of our group stay, a lavish outdoor concert & dinner was staged on the Grand Lawn which is located outside, directly in the center of the property, and I would say the majority of rooms face that area. If I was a weary traveler, I would not have appreciated the noise. Thankfully I was part of the group and having fun.
The food and beverages were delicious. The prices are what you would expect to pay at an upscale hotel. Very expensive. But all of that attention and pampering comes at a cost. You only live once so go for it. There are many affordable, off property options for meals.