My husband and I had a couples massage, there was a horrible noise in our massage room making it impossible to relax. We waited it out for a while when my husband finally demanded that we reschedule the appointment or change rooms. We finally were moved to another room which was not as noisy but definitely not quiet and not relaxing. We could hear everything that was going on in the hallway, people speaking to each other, laughing, etc. Anyway, the appointment didn't start over; it was contained within the same 50 minutes we started with in the first noisy room. The Spa’s compensation was to hand us each a 25 minute massage certificate. Like we want to re-live the experience. A reduction on the $240.00 we paid for the insufficient service would have been more appropriate. I expected moor from an establishment that markets itself as catering to the ‘spoiled’ class.