We just got home from a two night stay at this great hotel. Everything about our stay was wonderful, starting with the excellent customer service we received from Elysha at the Front Desk when we checked in. She allowed us to check in early which really helped us out, and she was exceptionally friendly and courteous. She did her very best to accommodate all of our requests, and we were completely satisfied. Thanks again, Elysha!
Our room was clean and had everything we needed. We appreciated that in the lobby of the hotel there was a lending library and a computer that we could use, and they had free cookies, coffee, and tea available at all times. There was also free wifi throughout the hotel. The pool was beautiful and overlooked a lake.
One of the best parts of our stay was the complimentary buffet breakfast. It included hot oatmeal, toast, bread, pastries, waffles, and bagels as well as fruit and various cereals, juices, yogurt, milk, coffee and tea. In addition, there was a chafing dish with eggs and breakfast meats which varied from day to day. One day we had hard boiled eggs and bacon, another day scrambled eggs with ham. Check out was also very well done since out bill was already prepared and was handed to us with a smile.
The hotel is located in a large mall with a Kohl's store right next door, plus a grocery store and many restaurants within walking distance. There is a pretty lake behind the hotel where we walked every morning. This was our second stay at this hotel, and we would highly recommend it to anyone visiting the Kendall area.