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“Room for improvement” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Miami (Kendall)

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Country Inn & Suites By Carlson, Miami (Kendall)
2.5 of 5 Hotel   |   11750 Mills Drive, Kendall, FL 33183   |  
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Ranked #4 of 7 Hotels in Kendall
Certificate of Excellence
Dublin, Ireland
Level Contributor
259 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
“Room for improvement”
3 of 5 stars Reviewed January 7, 2013

The hotel gets bonus points for being walking distance from a big mall with a pleasant lake view, for using china instead of styrofoam for breakfast, and for the helpful staff at reception - but unfortunately, there were some minus points too...

Our room smelt of stale cigarette smoke (as did the 4th floor corridors) but all the windows are bolted shut so it is impossible to get any fresh air circulating. By the end of our stay it was just stifling - recycled air since how many years, you just don't want to think about it.

Breakfast was OK - a good selection - but the tables were dirty and staff made no effort to wipe them clean for the next diners. I complained on our second day, since I don't think guests should be having to clear other guests' mess away. It improved marginally, but the tables were still full of crumbs from previous diners. They also only have one - ONE - toaster, so there is an inevitable queue. It would not be too hard to just buy a second...

Overall, we would probably stay again, since it was good value for money, but some things could be improved, as stated above.

Stayed January 2013, traveled with family
Helpful?
1 Thank senti2comun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, January 24, 2013
Thank you for taking the time and let us know about your Hotel experience. I see you notice that we use real china to serve the breakfast and the buffet is excellent. We are working on an outdoor breakfast patio so you will have more space during busy time.
Thank you again for staying with us.
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413 reviews from our community

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Port Orange, Florida
1 review
5 of 5 stars Reviewed December 5, 2012

If you find yourself travelling in the Miami/Kendall area, please make an effort to stay at this property! The facility is very clean and the personnel is great! If you need reccommendations for what to do in the area, Carmen can certainly help with that! She gave great advice during my stay! For those wanting to visit the South Beach area, it isn't much of a drive and very easy to find from this location! Make sure to see Pilar in housekeeping as she does a great job keeping the facility clean and her staff is amazing! Would definitely stay again and have already reccommended to others! Thanks for the great stay!

Room Tip: Room 314 I believe it was, is conveniently hidden around a little corner and kind of set off to itse...
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, December 7, 2012
It was nice to get your feedback and we hope to see you whenever you are in thise area.
Have a Merry Christmas and the best for 2013
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Prague, Czech Republic
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed November 30, 2012

Pleasant simple hotel in the suburbs of Miami. Receptionists are friendly and fast check-in/out. The hotel has ample free parking, a small outdoor pool, behind the hotel is a shopping center. The rooms are quite old and worn out, the old carpet in the room does not inspire too clean impression, on the shower curtain´s rod is rusty. Bu the bed was comfortable. Simple (for Europeans) breakfast with good fresh waffles is served free of charge, but space/room for breakfast is very small.

If you get a good price and the hotel can be recommended, but it certainly need renovation.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank metropolisPRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, December 5, 2012
Thank you for your comments and we are working on new spaces and upgrades.
Wishing the best duriing the Holidays !
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Livonia, Michigan
Level Contributor
160 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed November 12, 2012

We stayed here overnight on our way to the Keys after arriving on a late flight into Ft. Lauderdale. I thought the check in process was easy, the hotel was easy to get around. I was mildly concerned on our way to the room because I could hear people in their rooms talking, but once we got to our room, we didn't hear anyone else. The room was nicely decorated. The sheets were comfortable. It was clean. In the morning, we had the breakfast which included waffles, precooked eggs, and ham in addition to the usual continental breakfast fare. I was very happy with the hotel. The hotel is very close to the Turnpike so it was conveniently located. I would stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank advonefin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, November 15, 2012
Thank you for taking time out of your busy day to comment on your hotel stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Putnta Gorda
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed November 10, 2012

Relatively inexpensive. We're not light sleepers. The walls are paper thin, we could hear our neighbors talking in normal voices in their room, anyone and everyone in the hallway and traffic noise in the mall. Antiquated room decor. Worn carpeting throughout. No blankets on the bed, just a heavy bedspread used by others. We doubted that it was dry cleaned between guests. One small slow elevator for four floors. This is an older hotel and shows it's age. One person at the front desk so if you need something and they happen to be on the phone you will be ignored. Free buffet breakfast in a crowded area off the lobby. Considering the number of rooms the seating is this area is quite limited. Looks nice on the outside but the inside is a different story. The location is good, near the highway and close to restaurants and shopping but that was the only redeeming feature as far as we're concerned. We won't return.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, November 15, 2012
Thank you for staying with us and for your comments. A complaint is a valuable tool and we learn from our guests. We are surprised you had these problems as many of our guest are very satisfied with our Housekeeping staff and customer service. We are in the process of upgrading in some areas of the hotel and we are the best location and strive to make it your home away from home.
Please feel free to contact the General Manager as we do not like to think we have missed welcoming you to the Country Inn & Suites in the heart of Kendall.
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Baden
Level Contributor
212 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed October 17, 2012

The Country Inn & Suites Miami (Kendall), in the south of miami is close to the Everglades National Park and the Interstate. The room was smal and older furniture. The floor was dirty. The staff was friendly and the hot breakfast was great. The outdoor pool was clean and big.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank tiswas01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, November 1, 2012
Thank you for your comments and we are reviewing each item mention in your comments.
When you are in the area please give us another try.
Louis
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Minnesota City, Minnesota
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 11, 2012

I like this hotel a lot. Service was nice as well. I think the have to improve the breakfast items. Not really nutritious options for breakfast. Overall a very good experience. Closed to restaurants shoping centers and my gym. The place was clean. This is what you can expect from a 3 star Hotel, perhaps this one very close to a 4 star.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nrios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis2011, General Manager at Country Inn & Suites By Carlson, Miami (Kendall), responded to this review, November 1, 2012
Thank you for staying with us and we appreaciate your comments regarding the breakfast items.

Louis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Miami (Kendall)

Address: 11750 Mills Drive, Kendall, FL 33183
Phone Number:
Location: United States > Florida > Kendall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Kendall
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Miami (Kendall) 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Excellent Location, 1/2 from the Turnpike, Shula's Express Way 5 minutes and 7 from the Palmetto Express Way. We are located on an upscale Mall, Town & Country. Great Dining within walking distance of famous restaurants like Cadillac Ranch, CJ Burgues and Portofino, glamour shopping stores Nordstrom Rack, Loehmann's and more. Enjoy our lake side and go walking distance to the nice and fun Blu Martini Lounge. ... more   less 
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Also Known As:
Country Inn And Suites Miami (Kendall)
Country Inn & Suites Miami (Kendall) Hotel Miami
Country Inn Miami Kendall
Miami Country Inn

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