This is my second time staying at this hotel in the past year. I thought it was excellent the first time and my second visit only cements by opinion.
Pros: Service is top notch. All the front desk staff are friendly and extremely helpfull. This particular stay the hotel was very busy but despite the rush of people, they always seemed poised and offered a smile. Liz really stood out, i think she is new or at least i didnt see her my last visit.
Housekeeping was great, anything i needed was addressed within a reasonable period given how busy things were.
Cons: Jacuzzi was cold 2 out of the 3 days i was there. The laundry facilities were always busy (not the hotels fault) but it did become a bit of an issue for me
One last note, i noticed one night the general manager came in after midnight to personaly try to repair a door lock for a guest. He must of been there for a few hours until he got it working again. Who does that? Really shows how much he cares, and it rubs off on the rest of the staff as they are all always smiling and friendly. A+ in my book.