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“Musty smell and heavily perfumed smell on second floor hallway and room.” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Miami-Kendall

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Holiday Inn Express Hotel & Suites Miami-Kendall
2.5 of 5 Hotel   |   13475 SW 131st Street, Kendall, FL 33186   |  
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Ranked #2 of 2 Hotels in Kendall
Clovis, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Musty smell and heavily perfumed smell on second floor hallway and room.”
2 of 5 stars Reviewed September 3, 2013

On arrival, the facilities are typical for a holiday inn express. Restaurants are not within walking distance, most are approximately one mile away. The hotel does have a van and offers hourly rides.
When I went up the elevator I was hit with a very strong odor when the elevator door opened. When I entered my room the smell was worse. By the fourth night of my stay the smell was nearly unbearable. I pulled the air filter open on my A/C unit and found and removed a very unusual air freshener. After removing the air "freshener" the room was tolerable; however, the hallway continued to be way over "freshened."

Breakfast is typical for a holiday inn express. Staff was friendly.

Room Tip: Stay away from the second floor.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, September 6, 2013
imbatmn,

Thank you for sharing your experience regarding your recent stay at my hotel. As you can see from our many reviews, not just on TripAdvisor but on other travel sites and our IHG corporate site, we get very high marks from our guests regarding cleanliness and service. I can assure you, your experience is not indicative of the service and quality this hotel is know for and I take your dissatisfaction very seriously.

Please feel free to contact me to discuss your stay in further detail.

Sincerely,

Kenny Oliver
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
    55
    38
    5
    5
    2
See reviews for
25
27
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Savannah, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 13, 2013 via mobile

I would stay here again. It is quite a distance from downtown though. But enjoyed everything else. Pool hrs are a bit strict. 9 pm is much too early to close when you are on vacation. Breakfast was good, the workout facility really nice, didn't get a chance to use the pool. The room was great.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, July 15, 2013
roche2765,

I appreciate you taking the time to write about your recent stay at my hotel. I am pleased to know that your first visit to us was pleasant and enjoyable.

I hope that your travels bring you back to us soon.

Sincerely,

Kenny Oliver
General Manager
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Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

Well Maintained
Friendly Staff
Great location

I stayed at this hotel every week for 2 years while on a consulting assignment. The staff is continously cleaning and touching up the facility. The staff is very friendly and helpful.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, July 15, 2013
Wayneww1000,

Thank you, yet again, for taking the time to write about your experience while staying at my hotel.
I am thrilled to know that you have received a consistent experience throughout your numerous stays with us.

I hope that we continue to live up to your expectations each time you visit.

Sincerely,

Kenny Oliver
General Manager
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Clermont, Florida, USA
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 9, 2013

Great location for us. We enjoyed being out of the heavy congestion of the city and it was very close to our business meeting the next day. it is very close to good shopping and lots of restaurants. The hotel is set back off the road and may be difficult to find at night. Room was large, clean and nicely decorated. Assume this is one of the chains new facilities as carpet and furnishings all looked new. Breakfast area large, bright, attractive and very well stocked. The automatic pancake maker was new to us- very cool. There was a large tile entry, large bathroom and generous room even with double beds. The biggest surprise came when we went to bed. The top sheet and comforter only came half way up the bed! This was done to fold back for an attractive top of bed look, but uncomfortable for actual sleeping. When we first entered the room we notice a strong smell - either musty carpet or air conditioning filter. I thought there might had been a pet in the room and it wet on the carpet. We called the front desk to get something like Febreeze , who offered to give us mother room, but we had already unpacked and were tired, so accepted someone to come and spray with odor eliminator. It made it a little better or maybe we just adjusted.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, June 11, 2013
malm,

I thank you for your flattering review of my hotel. We have been open since November of 2007 and I am happy to see that our guest still perceive the property to be brand new. The staff here take great care of the hotel.

Regarding the musty odor, we recently had all of the rooms and hallway carpets steam cleaned. There is a possibility that you checked into a room that hadn't fully dried.

As for the sheets, you are correct that they are done so to be decorative. Our brand mandates that the beds be prepared in this manner but I can see where it can be a little cumbersome to pull back when you are preparing for bed. I will advise the Housekeeping Manager to perhaps leave a little more slack on the sheet so as to make it a little easier to pull back.

Thank you for your feedback.

Sincerely,

Kenny Oliver
General Manager
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2013

Ok, right off the bat, I was handed a "goody bag" with snacks and 2 bottles of water. Now I'm not saying this would make my decision on a hotel, but it certainly says something about how much this hotel cares about their guests. Breakfast included multiple hot options, in addition to the usual continental affair. AND there was a free happy hour at the pool with beer, hot dogs, and burgers.

Every member of staff I spoke to was friendly, professional, and helpful. The ones I didn't speak to smiled and said hello. I had an in depth conversation with the handy-man (there was something wrong with my door, it is an older hotel, and only a small inconvenience) who gave me great advice on local places to try. He suggested Monty's (among other places that unfortunately time would not permit) which I can recommend for that perfect cheesy touristy beach themed bar by the harbor feel which I admit I am quite fond of. I would definitely go again!

Anyway, apart from being a bit old, this hotel was excellent.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, June 11, 2013
SallyCarol,

I appreciate you taking the time to write such an in depth review of my hotel. We make great efforts so that our guests feel welcomed and special during their stay. The "goody bags" and guest appreciation BBQ are just some of the small ways we say thank you for choosing us.

We look forward to your return, hopefully next time you get a chance to experience Monty's as well.

Sincerely,

Kenny Oliver
General Manager
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High Point, North Carolina
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed May 28, 2013

Very clean hotel, staff is extremely friendly and helpful. Located 5 minutes from Zoo; adjacent to good restaurants and shops- Sergio's Cuban Cafe is less than 5 minutes and the food is very good. Breakfast @ hotel is what you would expect from HIE.

Room Tip: Overlooking pool
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, June 11, 2013
angelogonz101,

Thank you for taking the time to write about your experience while staying at my hotel. I em especially pleased that you found the staff to be extremely friendly. We really try to go out of our way to make all of our guests feel special.

Sincerely,

Kenny Oliver
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 27, 2013

Good location, with plenty of places to eat close by and lots of parking. Close to the zoo and The Falls, which was the reason for our stay. Rooms are basic and clean. Breakfast was good and included! Family enjoyed the pool. Front desk was very friendly.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIexpress-kendall, General Manager at Holiday Inn Express Hotel & Suites Miami-Kendall, responded to this review, June 11, 2013
mo2flk,

Thank you for your positive review of my property. I am pleased that you enjoyed your stay and I hope that you will use us again the next time your travels bring you to this area.

Sincerely,

Kenny Oliver
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Miami-Kendall

Address: 13475 SW 131st Street, Kendall, FL 33186
Phone Number:
Location: United States > Florida > Kendall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Kendall
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Miami-Kendall 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Welcome to our Beautiful Hotel in Miami's Kendall Neighborhood You will love the Holiday Inn Express Hotel & Suites Miami-Kendall- one of the newest hotels in the southwest Miami area. This stylish hotel is located halfway between Homestead and downtown Miami with easy access via FL's Turnpike & 874/821. Our hotel is conveniently located across from Kendall Tamiami Airport (TMB)- exclusive homebase of Falcon Trust Air- Reliance & Dean Int'l. Easily accessible to major corporations such as Beckman Coulter- Noven Pharmaceuticals and Assurant Group- we are also within minutes of Baptist & Kendall Regional Hospitals- Ministerio El Rey Jesus and Alper JCC. Miami International Airport (MIA) is only 24 miles away. Leisure travelers seeking the sunny fun of Miami will enjoy this Kendall hotel near the Metro Zoo- Gold Coast Railroad Museum- Kendall Ice Arena- Homestead Miami Speedway & Monkey Jungle. London Square- Dadeland Mall and The Falls are within minutes of our Miami-Kendall hotel. Our well-designed Kendall hotel features choice amenities to entice a SMART traveler. We offer an outdoor swimming pool and hot tub area surrounded by fabulous palm trees emitting a tropical ambiance. We also have a Business Center and Fitness Center- as well as high-speed Internet access. Our professionally designed putting green and our modern non-smoking hotel provides you with the best Miami has to offer! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Miami-Kendall
Holiday Inn Kendall
Holiday Inn Express Kendall
Kendall Holiday Inn

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