I have stayed here about 4 times with my husband over the past 3 or so years and LOVED the hotel - safe ,clean,good breakfast, good location ,well maintained rooms. However, with our most recent stay I must say I found my experience with guests services to be a bit unpleasant. I cannot say the staff was rude per say but found the front desk staff to be a tad curt and borderline offensive.
We were not made to feel very welcome and definitely felt as if the hotel was doing us a favor renting us the room. Please review the way your staff deals with guests especially frequent stay guests who help pay their salaries.
I am returning to Miami next year and have booked another hotel for my stay. This is my fifth trip to Miami and the first time I will not be returning to Best Western. I am not spending my money at a hotel to be treated coldly .
Terribly Disappointed Best Western Member !!!!!!!!!!!
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- Also Known As:
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- Best Western Kendall Hotel Kendall
- Kendall Best Western