At our arrival the Front desk greet us. She was very helpful. Been in bussiness all my lfve until now (Just retired). I observed how Mss. Cynthia handled all the front desk request. Two phone calls, two others family showing up at the front desk and my self. She stayed in control and everybody was calm and waited. The best part she never showed any kind of stress and always have a smile.This took place on 12/27/2012 I show up a day earlier and she was trying to help me also. The reason I mention this when you arrive to a hotel this is the first person to greet you. This is the person to show how greatful they are to represent the company they are working for. For the past 45 years travelinf and staying in hotels The Best Western Plus in Kendall is been the best. The Whole staff are great (front desk, housekeeping, breakfast, maintenance, sorouinding very clean). Loking forward to stay several times this year(family reason).