I stayed here for a week and a half for a conference and boy was i surprised. When i found out that this was the hotel i was a little leery because best westerns arent very high start hotels. WELL!! this isnt your average budget hotel. First it reminded me of a hampton inn because of the way they have their breakfast space set up, which is free btw. But i cannot say enough about the customer service at this hotel. They go above and beyond to make every guest happy, of course because we had well over 70 rooms their was many issues that the hotel fixed right away!!! I was amazingly pleased at every turn. You really feel like your at home here. The location is AMAZING!!! you are right across the street from an outdoor mall, which has about 5-7 restaurants so eating was not ever an issue! and of course they serve complimentary hot breakfast which was wonderful!! They really did a great job, you felt the extra effort they put into everything, from check in to check out!! I will make sure to look for best western plus from now on!! and whenever i have to come to miami they are my hotel to stay at!!!