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“Customer service” 1 of 5 stars
Review of BEST WESTERN PLUS Kendall Hotel & Suites

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BEST WESTERN PLUS Kendall Hotel & Suites
3.5 of 5 Hotel   |   8560 SW 124th Avenue, Kendall, FL 33183-4600   |  
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Ranked #1 of 2 hotels in Kendall
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Customer service”
1 of 5 stars Reviewed July 30, 2012

We were here for a family reunion.. I had two reservations because I had to extend my stay. We came back on Saturday and key didn't work. Went to the front desk. The hotel charged both credit cards, so transactions were pending. I called 1-800 best western and was told that the hotel could cancel pending funds. Credit card didn't take for the transaction because there were funds pending. Called 1-800 number again and was told hotel would fix it. This went on for at least an hour. Funds still have not been credit back to my credit cards, and still had to use another credit card to pay for original stay plus extra day. Will not stay at another best western again. The only good thing I found was housekeeping is excellent

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy O, General Manager at BEST WESTERN PLUS Kendall Hotel & Suites, responded to this review, August 2, 2012
Dear Wendy,

Thank you for your feedback in reference to the services provided at our hotel.

I would like to discuss the credit card incident with you further since Best Western has no control of financial institution releasing funds without the consumers authorization.

Please contact me directly at 305 271 4848. This way we can assess how we could have may your stay a more pleasurable experience.

Look forward to hear from you.

Best Regards

Cathy Otero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Arlington, Virginia
Top Contributor
99 reviews 99 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 26, 2012

The breakfast was excellent with a variety of choices, including healthy choices such as hot oatmeal (not sugared packets) and fresh blueberries. The rooms were large and clean, with a comfortable bed. The customer service was good. Although the fitness room is as small as one would expect, the hotel provides free passes at the large LA Fitness Center across the street. There are several restaurants within walking distance. There is also a pool here. I was very comfortable in this hotel and it was certainly the nicest of any Best Western at which I have ever stayed; it was comparable to a new Hampton Inn or such...very happy with my stay.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurel, Delaware
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 14, 2012

We stayed here one night on July, 2012. It is a nice, well maintained hotel. The breakfast was good and the pool and the hot tub were great.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 14, 2012 via mobile

We showed up here without a reservation after changing our plans at the last minute. We had tried the Holiday Inn around the corner first as they were number 1 on Trip Advisor but they wanted to charge us $159 for a King bed and sofa fold out. At the Best Western we got two queens and a crib for $109. The place looks new but is apparently 6 years old. The maintenance staff do a good job because I thought it was brand new.

The staff at the front desk were so polite and friendly - one of the best welcomes I have had from a late night arrivals.

Breakfast was included and was the standard hotel breakfast. No better or worse than most hotels. We usually bring our own cereal. The coffee was nice and my husband enjoyed the waffles.

Only one complaint - it was after 10pm and there were kids running up and down the hall unsupervised. Not the hotels fault but the walls were not very sound proof.

Stayed June 2012, traveled with family
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Sarasota, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 13, 2012

I checked in for a 3 day stay, however I get to my room and my key does not work. I go to the front desk and they tell me that I did not extend my stay after the second night????? Now they proceded to put all my belongings in garbage bags, clothes, shampoo, drinks from the fridge, food all in the same bag. Then tell me they have another room 2 doors from the one I was tossed out of. Make sure you get something from them when you check in..... or your belongings will be in a garbage bag. I never!

Stayed June 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlsbad, California
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 31, 2012 via mobile

My company always uses this hotel during for business as its close to our office location.

I stayed in the king suite and it was spacious, clean and Dailey accessible since it was on the first floor. Breakfast was great and provided as part of the stay.

On my last day I noticed the bill was higher than it should have been - my nightly rate was wrong which was an extra 100 to the bill. I had to show proof of my travel itinerary to have them fix it. Additionally as I was packing and pulling my luggage out of the room at 12 (on the dot) I was called in my room and asked "when are you leaving.". I had told the front desk I would be leaving at noon since I had to work in the morning. It was rude and I felt pushed out of the hotel. It's not a bad place to stay but service varies widely!!

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennewick, Washington
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 25, 2012

stayed here as part of our cruise & Florida keys trip. Very nice hotel. Had a king room on the top floor. Staff was pleasant, rooms clean, continental breakfast wonderful! 24/7 coffee and washer/dryer for a fee. Great rates. Will continue to stay at Best Western and recommend this hotel. Restaurants and coffee shop nearby.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Kendall Hotel & Suites

Address: 8560 SW 124th Avenue, Kendall, FL 33183-4600
Phone Number:
Location: United States > Florida > Kendall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Kendall
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kendall Hotel & Suites 3.5*
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Also Known As:
Best Western Kendall Hotel And Suites
Best Western Kendall Hotel Kendall
Kendall Best Western

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