We came for happy hour which is from 9 - 11pm for some drinks. The place was not as busy but did have customers both outside and inside. We were waited by the bar server as we decided to sit at the bar. However, during our time here, I noticed that the bar server was nit only ckeaning up the tables, but was also serving other customers that were sitting on regular booths and tables. There was no other waiters helping him out and felt bad for the amount of responsibility he had. I honestly feel management is to blame as I did not even notice a host in the front to greet the clientele and sit them. I hope that they read this and improve customer service. The rest of the employees need to help out as well. For those looking for service as well as a happy hour or an area to eat, at this moment I feel as though I would not recommend it to anyone as you will leave upset and disappointed. I how this helps anyone looking for a place to done in. The only reason I gave it 2 stars was for the bartender who was able to provide us the service.
If you own or manage On The Border Mexican Grill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.