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“Good experience” 4 of 5 stars
Review of Holiday Inn Express North Palm Beach - Oceanview

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Holiday Inn Express North Palm Beach - Oceanview
2.5 of 5 Hotel   |   13950 US Hwy 1, Juno Beach, FL 33408   |  
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Ranked #2 of 2 Hotels in Juno Beach
Chicago, Illinois
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
“Good experience”
4 of 5 stars Reviewed March 26, 2013

This hotel was very nice. Modern and updated. We could tell it has been taken god care of. The best part was our check in. The people checking us in we're so friendly and helpful...very personable. We had a lot to talk about since we were both from the same state Originally. My only complaint is that there is no direct beach access. We had To Get in our rental car and drive and find a parking place at a local church. Even then we had to walk a ways to the beach. I guess I assumed s nice the name has "ocean view" in it that we would be able to see the ocean. You can't see the ocean from anywhere on the property. That is very misleading. Otherwise it was a good visit.

Room Tip: Be aware that there is no beach access anywhere close to this property. There are no ocean view room...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 27, 2013
Dear Valued Guest,

I appreciate your kind words regarding the staff at the hotel. We always appreciate the opportunity to recognize our associates for a job well done.
I am sorry you misunderstood that we were a block from the beach, so we do have some ocean view rooms.
I do hope you come again, and if you want the full ocean view, you should ask aout booking our ocean view suites, they are wonderful
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215 reviews from our community

Traveler rating
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    27
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Florida
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 17, 2013

I recently stayed at the Holiday Inn Express while on business in Juno beach. The hotel was booked so prices were ridiculously high for a holiday inn e press. But I understand...supply and demand. The rooms, although old building, were all recently updated and remodeled to HI standards. Breakfast was horrendous! We went down at 7:45am. Coffee almost empty. No eggs, no meats. No proteins. There was gravy but no biscuits. And one sweet roll. There was one woman working the food area and she was in absolutely no hurry to accommodate guest. (Many were waiting) actually, several of the guest were joking that she couldn't move slower if she tried! One guest, a man, was very irritated. He was there with his family, kids hungry, etc. He asked the woman at the front desk if anything could be done. The woman said no. And kep shuffling her papers (there were no other guests at the desk) When he complained, she said, "we'll it is free!" The man replied "it's not free, it's included with the room...there is a difference. We stayed here because we knew it included breakfast". Ten minutes later (I'm waiting for eggs) another man ask the same woman at desk. Her answer to him, which I couldn't hear made him so angry, he walked out saying he was going to McDonalds. The hotel was obviously booked (there was a big art show in town) they should have planned accordingly. I finally left without getting anything to eat. More than the lack of "free breakfast" it was the staffs inability to help at all.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 19, 2013
Dear Valued Guest,

On behalf of the Holiday Inn Express Juno Beach hotel, I was truly sorry to this review.
We take all guest comments seriously and continuously make efforts to use any less than perfect reviews as training and coaching opportunities for our staff.
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Cape Carteret, NC
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 17, 2013

Because of a reservation snafu (not sure who's to blame . . . it's life, stuff happens, we're over it), we stayed one night, had to stay elsewhere one night, and then checked back in for 2 more nights. This is a clean, secure, efficient & well-managed property. Any stay this close to the ocean and conveniently located is going to get an above-average room rate. Review your Busin. Admin. 101 text book. It is, in this reviewer's opinion, commensurate with comparable properties. The staff was helpful, friendly & accomodating. Our rooms were modern, clean and ergonomic, with a nicely concealed microwave and mini-fridge. The breakfast was fresh and appetiZing, with GREAT coffee. To the gentleman working the front desk Saturday, March 16, around 2:00pm, your friendliness and help did not go unappreciated. Thank you!! To the ladies working diligently trying to keep so many hungry (some impatient) guests satisfied, your smiles, greetings and hustle did not go unappreciated. Thank you!! Thanks HIE!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 18, 2013
Dear Value Guest,

Thank you for the wonderful comments regarding our staff. I will make sure they all see what you hae written.
We are very happy you enjoyed your stay with us and we do hope you come again. The next time you make a reservations you can call me directly and I can assist you. We will then send you a copy of the reservation to make sure everything is correct.
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Shanghai, China
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2013

I recently stayed in an ocean view suite at the Juno Holiday Inn. The rooms have improved since my last visit, with the beds and pillows being very comfortable, you actually had an assortment of soft to firm pillows on the bed.
While the breakfast is complimentary it is not the most appetising, especially the hot food.
overall though a comfortable enough stay but at $270 plus a night not the cheapest.

Room Tip: Go for block C ocean view.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, March 4, 2013
Dear Valued Guest,

I am happy you like the renovations we have done to our rooms.
Rate always change on our rooms depending what time of year you visit us.
We do hope you come again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen UK
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed February 22, 2013 via mobile

Should really be 3.5 as the room we got which was a one bedroom suite ocean view was very good and quiet, with a lovely view, but we felt the other aspects such as breakfast and staff friendliness was just average.
We did not participate in the hot items provided at breakfast as they did not seem appetising to us compared to the last two hotels we had breakfast in (Drury Inn Orlando and Radisson UK.) Don't look forward to getting entry to your room before the official time as we often do at other Holiday Inn Express hotels, even if you are members of their priority club.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, February 25, 2013
Dear KenTripUK,
.
Once again, we value your business and sincerely hope that you may give us another opportunity to show you that we can provide the type of vacation experience that you expect while staying at the Holiday Inn Express Juno Beach hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed here for a weekend. Staff was wonderful, free tea and coffee 24 hours a day in the lobby, breakfast was very nice and included bacon and sausage, room was clean and more than adequate. Very short walk to the beach and they even loaned us chairs to use while we were at the beach. Would highly recommend this to anyone staying in the area.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, January 25, 2013
Dear Karen,

Thank you for taking the time for writing this wonderful review about our hotel. We re so happy you enjoyed your stay. Please come back and visit us again
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Greeley, Colorado
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed here during a family get-together. Location is half a block from the beach - beach is a public beach without all the high-rise development and very pleasant to walk the beach. Rooms are slightly dated but clean and beds were okay. Breakfast was okay - "omelets" were slightly dry and rubbery and hard boiled eggs were tasteless. Pancakes were okay, as were scrambled eggs and bacon. Have stayed there before and would stay again. Staff very friendly and pleasant.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan D, Director of Sales at Holiday Inn Express North Palm Beach - Oceanview, responded to this review, January 21, 2013
Dear Valued Guest,

I am so pleased that you enjoyed your visit to the Holiday Inn Express Juno Beach hotel.
Your thoughtful comments are truly appreciated. We are always extremely delighted to hear such positive feedback from our guests.
We hope to have an opportunity to welcome you back the next time your travels bring you back to the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Palm Beach - Oceanview

Address: 13950 US Hwy 1, Juno Beach, FL 33408
Phone Number:
Location: United States > Florida > Juno Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Juno Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express North Palm Beach - Oceanview 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
$5 million dollar renovation including brand new guest rooms completed in May 2010. Hotel is located 400 steps from the beach. Every room has a mini refrigerator, microwave and working desk. Complimentary Hot Breakfast complete with our Signature Cinnamon Rolls, free high speed internet, free parking, fitness center and complimentary use of a full gym across the street. Tropically landscaped outdoor pool, Priority Club Rewards ® points. All rooms have balconies, pet friendly, 100% non-smoking hotel. ... more   less 
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Also Known As:
Holiday Inn Express North Palm Beach - Oceanview Hotel Juno Beach
Holiday Inn Express Juno Beach
Holiday Inn Juno Beach
Juno Beach Holiday Inn

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