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“horrible customer service” 1 of 5 stars
Review of River Palms Cottages and Fish Camp

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River Palms Cottages and Fish Camp
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2325 NE. Indian River Drive, Jensen Beach, FL 34957   |  
Hotel amenities
West Palm Beach, Florida, United States
1 review
7 helpful votes 7 helpful votes
“horrible customer service”
1 of 5 stars Reviewed August 27, 2012

2 months ago I made a reservation with River Palm Cottages for the 1st of September , gave them a 25% deposit. This past week I had boat issues , so I called to cancel my reservation giving them 1 week notice. when I spoke to them they told me I would be getting "0" back ? they were going to keep my entire deposit?
I was not told this when I made my original reservation. Also the website states 25% not 100% of the deposit ?????
I will make sure that all my people on my mailing list is made aware of there bad business practices.

Stayed August 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    16
    11
    1
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    2
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10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 9, 2012

I spent much of my childhood in Florida back in the late 50s and early 60s. That Florida is mostly gone to busy cities, rushing traffic and crowded beaches. These days, a walk on a beach means constantly tiptoeing around a gazillion groups of people.

Not so along the Indian River. The area around Jensen Beach is relaxed with hospitable shop owners and graceful innskeepers.

River Palms was the site of a 50th Birthday gathering for my brother during spring of 2012. The cottages are ideal to accommodate family groups as well as a gaggle of fishermen (over the years, we've done both). The staff is gracious, responsive and made us feel at home. The breeze was cool and brisk and the mangrove snapper were biting.
Please note: River Palms is not slick, modern or glitzy. It is pure rustic charm, old-fashioned comfort and ultra-relaxing, from the chilled-out atmosphere to your own homecooked food.

If you miss the old Florida, find it beneath the swaying coconut trees at River Palms Cottages and Fish Camp along the Indian River ... bring your fishing pole.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
108 reviews 108 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 13, 2012

The location of this property is fantastic, you actually get a feel for "old florida" charm. The cottages are old and yes probably need some major upgrades. However, the overall property makes up for the shortcomings in the cottage. We were here for a writer's conference and video shoot and everyone involved has enjoyed this place. The grounds are beautiful, the beach was perfect for launching kayaks and a sailboat. Because of how the property is "laid out" you don't feel like your in a resort but more like your visiting your aunt who has the small place on the water. This beats "new florida" style resorts anytime......

Room Tip: Make sure you get cottages with a water view. We stayed in 18 which was 4 bedroom, basically an old...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2012

We spent three nights at end of May 2012. First impression on the phone was favourable as they offered a third night free. They gave us the holiday Monday night for free and a small break on the cost of the dog. Thank you very much. As per some of the other reviews, the cottages are very small, bathrooms tiny but everything functioned. Everything was clean and no bed bug bites to report. I was expecting more of an oasis but this is a small beach spot just minutes away from the rigours of the big city. I would reccomend River Palms as a quick getaway but don't expect a resort. The grounds are safe well lit and quiet, except for the day we decided to have an afternoon nap and they cut the grass. We caught a couple fish from the on site pier and over all enjoyed our visit.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plantation Florida
Top Contributor
100 reviews 100 reviews
22 hotel reviews
Reviews in 56 cities Reviews in 56 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 29, 2012

Stayed a night in cottage 19 with our yellow lab. Staff was friendly, everything worked as expected. Our lab enjoyed swimming and running on the beach. Has a "Keys" feel to it, yet a few miles down the street are major shopping centers with grocery stores and restaurants. We ate at Mulligan's and Caps outside with our lab. If you have a dog, this is the place to come.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 12, 2012

The cottages are very old and in need of a major face lift. They are fairly clean, but could be better. The bathrooms are so tiny, that there is literally room for ONE person only and there is no room on the sink area for toiletries. River Palms Cottages are definitely fine for those folks wanting a "fishing camp", as the location is right on the inlet. But for anyone just wanting a week getaway, this isn't a great destination. The beach is very small and needs to be cleaned (dead fish, dead leaves, some trash). The nightly/weekly charge was much too high for what you get. On the positive side, we felt comfortable leaving our door unlocked and sometimes open when we wandered down to the dock for a morning stroll. The owners are very nice and accommodating.

Room Tip: If you want to be right on the "beach", choose cabin #5 (but only one burner on the stove...
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  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
key west
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2012

We are regular guests at the River Palm Cottages, and every time we return we are just so grateful to the owners for keeping this property just the way it is. The property is pretty and peaceful, located on the Indian River with lovely gardens. The cottages are simply comfortable, clean and stocked. The beds, sheets and towels are quality materials. The managers are incredibly friendly and helpful. We can't wait to return!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Palms Cottages and Fish Camp

Address: 2325 NE. Indian River Drive, Jensen Beach, FL 34957
Location: United States > Florida > Jensen Beach
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Jensen Beach
Number of rooms: 23
Also Known As:
River Palms Cottages And Fish Camp Hotel Jensen Beach

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