The lobby is nice, however, the people working the desk are not. The lobby and their outside seating areas smell like gas due to their use of tiki lamps, and it doesn't seem to bother them, but it bothered me enough to have to go back to my room. The rooms are OK, the sliding door was so hard to open we almost got stuck outside on the balcony, the bottom drawer wouldn't close because it was stuck on the drawer above it and the rooms are on the small side. The cleaning staff disturbed us four times the day we were checking out. The room rate that Orbitz quotes is for a room looking over the parking lot. We asked for another room and after an additional cost they gave us a room, which we could see the ocean, but overlooked the roof. It felt like a Motel 6 and I do not recommend it. Enjoy yourself somewhere else. My suggestion is not to stay on Jacksonville Beach at all. It's kind of dumpy.