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“Special needs” 4 of 5 stars
Review of Four Points by Sheraton Jacksonville Beachfront

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Four Points by Sheraton Jacksonville Beachfront
3.0 of 5 Hotel   |   11 First Street North, Jacksonville Beach, FL 32250 (Formerly Quality Suites Oceanfront)   |  
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Ottawa
1 review
“Special needs”
4 of 5 stars Reviewed yesterday NEW

We have special needs for accommodation and this place almost meets them all. Location of handicap accommodations is prime and not the usual "beside the elevator" or "overlooking the parking lot". You get a view of the beach from the side and patio windows, Just lovely. As well, rooms have ample space and can easily accommodate a wheelchair. Staff is friendly although could improve on responsiveness and elevators could function better, especially when one cannot take the stairs , Some tweaks would help on the accommodation side including a lower bed - it's very high for someone with a physical disability. Can't have it all, though, and this place has much more than most. . I had to work as well and WIFI and USB ports were much appreciated. We had some trepidation with the change in ownership and while we miss some of the social offerings when it was Quality Inn Suites , we recommend this place for any one with or without physical challenges. Bonus is that they also take pets (at a charge)

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

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314 reviews from our community

Traveler rating
    209
    80
    14
    9
    2
See reviews for
105
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • German first
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  • Spanish first
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English first
Mobile, Alabama
1 review
3 of 5 stars Reviewed yesterday NEW

Although this is a Sheraton branded hotel, do not be deceived. This property does not have any of the SPG perks/benefits you would expect in a Sheraton branded hotel. There is no SPG Club level. There is no SPG club lounge. There are no complimentary hors d'oeuvres in the evening, nor is there a complimentary breakfast in the morning. If you want breakfast, you’ll have to pay $10 a person in the dining area in the lobby. If you are a Gold or Platinum level SPG traveler and are expecting the perks to which you have become accustomed, do not stay at this hotel.
Now, as for the hotel itself, it is nice. All suites with balconies facing the ocean. If that is all you expect from your stay, this is a great place. But, I do not feel this hotel in its current configuration should be advertising itself as an SPG hotel due to the complete lack of SPG benefits. One last comment. If you have been duped by the “Sheraton” name and spend a significant portion of your SPG reward points to stay one night at this hotel, do not expect the management to be sympathetic to your complaint whatsoever when you explain your disappointment at the hotel not having the amenities you were expecting.
So, overall, the hotel is nice and clean. It has a great view. The staff was courteous. But, it has no business claiming to be a Sheraton Preferred Guest hotel if it does not offer any of the perks that should accompany the SPG label.

  • Stayed April 2015, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

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Savannah, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed yesterday NEW

We just happened to check into this hotel because we were close by and it received good ratings, but we' were very impressed with the little things...very modern. Loved the suite. Would be perfect for two couples or children. Free meal on Wednesday evening. Right along walkway with shops and restaurants. Very clean.

Room Tip: All rooms are good. They are All suites that face the ocean.
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  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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New York City, New York
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our room was perfect. Balcony overlooking the ocean. The balcony is small but loved hearing the waves. The staff were so accommodating. Would definitely recommend staying here. You will not be disappointed.

Room Tip: Higher floor - less noise.
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

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Pasadena, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice hotel - right on the beach, in front of a wooden walkway and close to the pier. Quiet, comfortable and surprisingly quaint for our small conference. Food was very good, too! Pool is very small but clean.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

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Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton Park, NY
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a two-room king suite on the third floor and loved it! Having the bedroom away from the hallway made for a quiet night's sleep. The mini-fridge came in handy to chill a cocktail to enjoy on the balcony overlooking Jax Beach. It was nice to get out of the direct sun, but still be able to people-watch and see the waves roll in. The swimming pool is small but nice; would benefit from "adult only" hours as the kids tend to monopolize the pool and hot tub. Location is great for beach access, restaurants and shops. A short drive to grocery and liquor stores. Jax Beach is great for long walks and body surfing.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Savannah, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was hesitant to book a stay at a "Four Points" as I always stay at Westins, Hyatts and JW Marriotts. The service,room,location and employee attitude were awesome! Great Stay!
Will definitely return to this hotel.

Room Tip: Suites at each end of the hallways are larger.
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  • Stayed April 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Jacksonville Beachfront

Address: 11 First Street North, Jacksonville Beach, FL 32250 (Formerly Quality Suites Oceanfront)
Phone Number:
Location: United States > Florida > Jacksonville Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jacksonville Beach
#3 On the Beach Hotel in Jacksonville Beach
#3 Family Hotel in Jacksonville Beach
#3 Business Hotel in Jacksonville Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Jacksonville Beachfront 3*
Number of rooms: 72
Official Description (provided by the hotel):
Best Spot on the First Coast. Naval Station Mayport and the world-renowned Mayo Clinic are less than 10 miles away. Our 72 oceanfront two-room suites, each with a balcony and exceptional views of the Atlantic Ocean, were designed to make your time with us as easy as possible. Enjoy the convenience of free High Speed Internet Access, a refrigerator, a microwave, and two flat screen televisions. ... more   less 
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Also Known As:
Quality Suites Oceanfront Hotel Jacksonville Beach
Quality Inn Jacksonville Beach
Quality Hotel Jacksonville Beach

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