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“Fabulous” 5 of 5 stars
Review of Four Points by Sheraton Jacksonville Beachfront

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Four Points by Sheraton Jacksonville Beachfront
3.0 of 5 Hotel   |   11 First Street North, Jacksonville Beach, FL 32250 (Formerly Quality Suites Oceanfront)   |  
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1 review
“Fabulous”
5 of 5 stars Reviewed yesterday NEW

We have been staying here for six years. At first it was a Quality Inn. This was our first stay as a Four Points. We stay for two and a half weeks. It is such a wonderful place to stay. The staff is incredible, especially Dennis. He is always so helpful and makes our stay great. We will be returning in April and October in 2015. Can't wait to go back.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 reviews from our community

Traveler rating
    134
    50
    7
    6
    2
See reviews for
69
53
6
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed here in early October for just one night. The location was excellent as it was very centrally located in Jax Beach and convenient to everything. The room was big, clean, and comfortable. The only problem we had was that the A/C either ran non-stop or didn't run at all. It was tricky to get the room temperature right. The staff was very friendly and helpful. I recommend this hotel for this area.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 4 days ago NEW

The air condition didn't work the first night The desk staff made us feel as tho we were a bother! It was a cooler day and the hot tub was cold When we asked about it was just told that it lost a lot of water and that maintenance might look at it later :(

  • Stayed October 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Jacksonville Beachfront, responded to this review, 2 days ago
Thank you for taking the time to provide us with a review. We sincerely apologize for the service you received during your recent stay with us. Providing excellent service and satisfaction is a top priority and so your comments are taken very seriously. This has been immediately addressed with our team so that it will not be repeated. We hope that you will give us another try during your next trip to Jacksonville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed 6 nights and found everything to be excellent. Very clean, courteous staff, great location and roomy suites. We will definitely be returning next fall. Close to restaurants, shopping and interstates.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Jacksonville Beachfront, responded to this review, yesterday
Thank you for your review. We are so happy that you enjoyed your time with us and we hope to see you again soon. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
148 reviews 148 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is my second review of this hotel for the same stay. My first review was very good and well deserved. However there was something that happened which required a second review. After checking out of the hotel and half way home I realized I had not taken my belongings out of the safe in the hotel room. I called the hotel in the middle of the night and was told the safe had not been opened. I left a message for Sonny, the manager. I had left my car, house, and business keys along with an envelope containing a lot of cash. Sonny told me he would take care of it personally once the guests and checked out. He sent everything by overnight FexX and I received my belongings the next day. I was so very grateful and impressed by the way he handled everything. I can't say thank you Sonny enough!

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The manager Olga was fantastic. She helped make our stay special. The bar was well stocked and staff were helpful. I am telling everyone how great the Four Points is for getaways. The suite was clean and inviting. Olga assisted my family with decorating our room before our arrival.

Room Tip: The ocean views are the best. The corner suite was fantastic.
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton Jacksonville Beachfront, responded to this review, yesterday
Thank you for your review. We are so happy that you enjoyed your stay and that we were able to assist your family in decorating your suite. Congratulations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, Indiana
Top Contributor
59 reviews 59 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel. The rooms were very nice and clean. They have great customer service. The hotel provides pool towels which you can use for the pool or take to the beach. Their beach is awesome and right out the back door. The food in the reasturant is excellent, but thats another review. Oh and the beds are wonderful. Our friend even slept on the sofa bed and said it slept great.

Room Tip: All rooms open to the beach view.
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Jacksonville Beachfront

Address: 11 First Street North, Jacksonville Beach, FL 32250 (Formerly Quality Suites Oceanfront)
Phone Number:
Location: United States > Florida > Jacksonville Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Jacksonville Beach
#3 Family Hotel in Jacksonville Beach
#3 On the Beach Hotel in Jacksonville Beach
#4 Business Hotel in Jacksonville Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Jacksonville Beachfront 3*
Number of rooms: 72
Official Description (provided by the hotel):
Best Spot on the First Coast. Naval Station Mayport and the world-renowned Mayo Clinic are less than 10 miles away. Our 72 oceanfront two-room suites, each with a balcony and exceptional views of the Atlantic Ocean, were designed to make your time with us as easy as possible. Enjoy the convenience of free High Speed Internet Access, a refrigerator, a microwave, and two flat screen televisions. ... more   less 
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Also Known As:
Quality Suites Oceanfront Hotel Jacksonville Beach
Quality Inn Jacksonville Beach
Quality Hotel Jacksonville Beach

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