on customer service at this hotel. Somehow I got the impression we were closer to the beach not next to a strip mall. Having stayed there for four nights and being member of their gold Honors Club I thought would get me more responsiveness. I arrived home minus a nice, gold watch that had been a present several years ago. My first call to the hotel was with the head of housekeeping who said she would check into the missing item and get back to me. Several days later-no call back so I called the hotel manager who promised to get back to me that afternoon or the next morning at the latest. several days go by-no call back. A call is made to customer service at Hilton. I received a copy of an email sent to the hotel manager with a promised of a call back. Several days go by-no response. A frustrated email is sent off to the contact at customer service and I get back an email from the front desk manager stating the watch was not found and they are not responsible for lost or stolen items. Understood-BUT-Hilton is responsible for its employees and the ones at this hotel are lacking (and may be wearing my watch).
- Official Description (provided by the hotel):
- The Hampton Inn Jacksonville-Ponte Vedra Beach is located just one half mile from Jacksonville Beach, four miles from the TPC Sawgrass Golf Course and 3 miles from the world renowned Mayo Clinic. we are also near Jacksonville area attractions like The beaches, nightlife and The Jacksonville Zoo.Our hotel features 117 rooms, including Jacuzzi rooms, business and fitness centers and outdoor pool. Each room is equipped with 32" flat screen televisions, microwave and refrigerator and high speed internet access.We look forward to having you as our guest. ... more less
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- Also Known As:
- Hampton Inn Ponte Vedra Beach Mayo Clinic Se Hotel Jacksonville Beach
- Hampton Inn Jacksonville Beach
- Jacksonville Beach Hampton Inn