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“Very disappointing Mom & Pop hotel” 1 of 5 stars
Review of Sun Burst Inn

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Sun Burst Inn
19204 Gulf Blvd., Indian Shores, FL 33785   |  
Hotel website
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Hotel amenities
Special Price
$25 off room rate
Ranked #1 of 1 Hotels in Indian Shores
Flint, Michigan
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Very disappointing Mom & Pop hotel”
1 of 5 stars Reviewed June 29, 2013

I have no idea how this place gets good reviews. We spent four days dealing with grumpy management and lousy customer service. Not to mention that the place is shabby and ill kept. Please do yourself a favor and stay somewhere else. Yes the beach is nice...but there are dozens of other places nearby without the hostile management. Stay elsewhere!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 6, 2013
TWO bad reviews from the SAME family. We did everything we could to make you happy including buying you a new refrigerator. Every time you asked for something we either did it or fixed it. We have a cancellation policy in place that that is explained on our website and booking engines. You chose to try and cancel on check in day, which is not acceptable and not fair to us. You had 3 rooms booked for 4 days. Sorry we didn't meet your expectations.
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149 reviews from our community

Traveler rating
    85
    37
    14
    8
    5
See reviews for
57
58
5
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Champaign, Illinois
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 28, 2013

We just returned from a one night stay here with another couple.The location can't be beat .You walk right out to the beach. This stretch of the beach was not crowded at all. It was almost like having a private beach.
Near the hotel are great local restaurants. A block away is an awesome coffee shop with a real urban feel.
The rooms are very clean . Not fancy but very nice. Cool murals painted on the walls .The property is well maintained. Plenty of beach chairs.Even gave us beach towels to use. The management was very friendly and helpful.
This is how we all remember beach vacations. No big crowds . Walk right out to the beach . Plenty of space to relax and enjoy the ocean and beach. It is the opposite of the Clearwater beach experience .
We definitely plan on returning. This is a great find.

Room Tip: Try to get the rooms that face the beach on second floor
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 2, 2013
Hi;

Thank you for the great review and we hope you can come back ofeten and soon!

Michael, Marilyn & Amy
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Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 27, 2013

We stayed here for two nights while visiting family members who were staying about a block away. Upon check-in we learned that they switched our room. Maybe they thought they were giving us a better room, but I had a reason for asking for a ground-floor room. My husband had recently had shoulder surgery and I didn't want him to have to carry anything, especially up the stairs. They could have at least called me beforehand to let me know. I might have changed our plans. The owners let us park under the carport, which was nice and we did appreciate that, because parking is very tight there. Our room was kind of cute, but definitely outdated and in need of some spiffing up. In the efficiency kitchen there was an "all-in-one" sink-oven-stove combo that looked kind of scary to use. The little sink was right next to the three electric burners, which didn't seem too safe, so we just stuck with the microwave, which by the way had crumbs and melted cheese stuck on the turntable inside. I spent about an hour washing dishes, flatware, the microwave, coffeemaker, tables and countertops, which felt like they had a sticky film on them. That was really disappointing. I don't mind cleaning up after myself, but I don't like coming into a place and having to clean up after other people. There was one a/c unit, which worked fine in the living room/kitchen, but did not reach the bedroom, so it was warm in there at night, despite the ceiling fan above the bed. Perhaps another ceiling fan in the living room might improve circulation? Overall, it served our purpose to be close to our relatives for a couple of days, but that's about it.

Room Tip: Get a beachside room. Road noise and noise from the bar across the street can be loud in the rooms...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 2, 2013
Hi;

Sorry we had to switch your room without notice but the person that was in your room was unable to walk up stairs at all, so we thought it would be okay to switch. you're right though that we should have called. Had you asked however, we would have been happy to help with your luggage, but you had told our manager that the surgery on your husbands shoulder had not been done.

As for the cleanliness of the room, when we clean we wipe down every service with bleach so I am not sure what you felt on the surfaces. I wish you would have mentioned this to us when you found the problem so we could have tried to figure out why it was dirty.

Sorry you didn't have a great time as that is always what we want for our guests. I hope you can come back someday and we will try harder.

Michael, Marilyn & Amy
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florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2013

We had a two night stay here while friends were visiting at another condo. Front desk/ management were very friendly and answered any of our questions. Room was quaint and just what you needed for sleeping. The only problem in the room was the coffee maker...looks like no one had bothered to clean out the filter for awhile and mold was in there. Other than that, cute place, and I would come back and recommend to friends!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 2, 2013
Hi;

So sorry about the coffee maker, not sure how we missed that. I hope you can come again and let us try to exceed your expectations!

Michael, Marilyn & Amy
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Palm Harbor, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2013

Stayed here with my wife and our small dog it was great! If you are looking for a full service hotel keep looking. If you do not want to be bothered and don't mind cleaning up after yourself it is very nice.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 2, 2013
Hi;

Thanks for the review. Sweet, & short! Hope you can come agian to visit!

Michael, Marilyn & Amy
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Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 16, 2013

Stayed two nights on room 19 for husband's birthday. Room furniture and deco looked updated from the picture of the room online. Cute! Bed looked nicely made and clean when we got there. Felt like we were on a private beach... great beach location. My only complains is the tile floors and not being able to open window to listen to the ocean. I was hoping to be able to listen to the ocean from our bedroom at night but understand it's better to protect the room from the humidity outside. Also understand it must be hard to keep floors clean with all the sand coming in. Deep tile/grout scrubbing recommended. I would had been totally happy if floors were a little cleaner. Keep it up! :)

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, July 2, 2013
HI;

Thanks for your feedback. we are trying to get the window fixed in that room and hope it's done the next time you come. you are right that the sand is very hard on the tile floors and we will look at the grout to see what we can do. we did have a professional grout cleaning company come in a few months ago, but were not really happy with the results.

Anyway, we hope you can stay with us again sometime in the future!

Michael, Marilyn & Amy
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Deltona, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2013

Pros: On the beach, cute, charming, close to everything, right on Gulf Blvd, Accepts pets, great porch overlooking beach, beach towels available when ask, beach chairs & sand toys too

Cons: Not very clean, staff seemed bothered by us asking for clean sheets & towels, then we had to make our own beds and was never given fresh blankets. Was told could move to another room but then told it had been rented out. No discount given when mentioned the 50% off second night Tripadvisor discount. Didn't realize it was 20 minutes after "quite time", when the owner was very rude even after we sincerely apologized.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrMichaelFlorida, Owner at Sun Burst Inn, responded to this review, May 10, 2013
I am sorry for any problems you may have had during your stay with us. I was out of town for a couple of weeks in April, so I am not sure when you stayed here, but the 50% off the second night should have been given to you if you stayed Monday - Thursday. If you could call me and let me know when you stayed I will be happy to try to get the problem resolved.

As for the towels & linens, we never have a problem trading out linens, but try to keep costs down by not entering the guests room while they are with us. This cuts down on labor costs and any possible problems with someone being in the guests room when they are not here.

I hope you try us again and I look forward to trying to beat your expectations,

Sincerely,

Michael & Marilyn Grimes
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Additional Information about Sun Burst Inn

Address: 19204 Gulf Blvd., Indian Shores, FL 33785
Phone Number:
Location: United States > Florida > Indian Shores
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 1 Hotels in Indian Shores
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
Families & pets are always welcome! We want you to relax and enjoy your stay with us. Weddings, renewal of vows and memorials on our beach are welcome. We have had more than one happy event here and, in fact, the owners renewed their vows after over 30 years of marriage. Sun Burst Inn is located in Indian Shores, Florida directly on the beautiful beaches of the Gulf of Mexico. Our hotel is within easy reach of shops, restaurants and all you need for a wonderful vacation experience with a regular bus service at your door step if you need it. Our inn has eleven units, all with either kitchenettes or full kitchens, so it's your choice depending on what you feel you need. All units in our two story beachfront facility are either directly facing the world famous Gulf beaches, or a few steps from the beach. Enjoy Florida at its best the way it used to be: quaint hotels, friendly owners AND with all the modern conveniences. That's what you'll get when you visit The Sun Burst Inn. Pristine white beaches, splashing Gulf waters, and spectacular sunsets. All just steps out your room. Visit us soon and find out what the "real" and "friendly" Florida is all about! Lounge chairs, beach umbrellas, coolers, beach towels & beach toys all supplied with NO RESORT FEE. The Gulf Beach area provides many fun things to do because we are within easy driving range of attractions like Busch Gardens, Clearwater Aquarium (Home of Winter the Dolphin), The Salvador Dali Museum, Lowry Park Zoo and for shopping there's John's Pass Village and the Ellenton Outlet Center. ... more   less 
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Also Known As:
Sun Burst Hotel Indian Shores
Sun Burst Inn Indian Shores, Florida

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