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Holiday Inn Hotel & Suites Clearwater Beach South Harbourside
3.0 of 5 Hotel   |   401 Second Street, Indian Rocks Beach, FL 33785   |  
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Certificate of Excellence 2014
Melbourne, Florida, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“A Room for a Bat”
1 of 5 stars Reviewed July 14, 2013

When I entered my room, I could not believe my eyes. It was overlooking a courtyard, that is if you could see out the only window in the room which was maybe two feet wide covered with shutters from the outside. The room was so dark that you could not see anything without a light on. It was small and confining. I believe they converted a broom closet into a room.
I requested a different room and was told, sorry no can do. If I wanted an upgrade, that is to say a room with a window to the outside it would be $75 more.
I was so turned off by this whole experience, we drove 3 hours to get to this place, and checked out within 30 minutes.
I will admit I did get the room on Priceline, and it got such glowing reviews, I was very excited when they accepted my bid of $126, which is of course, non refundable.
When I read other peoples' reviews, I think, "were they at the same place?", but I am sure they didn't get assigned a broom closet, which by the way did smell like one too.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Clearwater Beach South Harbourside, responded to this review, July 30, 2013
Dear Cindy M,

Thank you for taking the time to review us. We take all comments seriously and value the chance to make improvements where possible.

I am disappointed to hear that you didn't find your room to your liking. Please accept our sincerest apologies for any dissatisfaction this has caused you and for the negative impressions you may have had.

These certainly are not usual and we will be looking into these further and rest assured that your comments will be used to target opportunity areas. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 14, 2013 via mobile

If you are looking for a laid back, off the beaten path with a great beach, this is it! The Holiday Inn is very nice, clean, and family friendly but relaxing for adults too. Located on the intercostal, it is only a short walk to the beach and local restaurants and bars. We booked on Priceline and got a great price but 3rd party bookings does not entitle you to any freebies, like breakfast or mini golf. There are no resort fees here, but probably for not too long because a water park is coming next year! We enjoyed Rum Runners by the pool while our daughter enjoyed the kid friendly pool. Upper deck had another indoor/outdoor bar/restaurant that had live entertainment as well. Enjoyed fresh seafood at Crabby Bills, reasonably priced but busy!

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

We stayed 6/30-7/2 at this hotel. It was great! We were upgraded to a loft room which had a beautiful view of the marina. We were able to check in right when we got there at 11 a.m. The check in was very fast and the guy at the front was extremely upbeat and professional! The lobby is well maintained and has a cute fish display.

The room was more than we asked for but a great surprise for my birthday. We had rented a standard and they upgraded me for free not even knowing it was my birthday :) The jacuzzi tub was perfect and had a huge fully equipped kitchen.

We had a few cocktails at the Jimmy Iguana's that is on property. The bartender was a new girl who looked lost and was very slow. But we are in the industry, so understood the pressure and we were patient.

The pool bar down by the pool is great! The bartenders were very nice and drinks were "on point!" The pool area is great. A friend of ours visited with her two year old and he loved the slide and fountains! It was very quiet.

The hotel was walking distance to the beach, which is also very quiet and quaint but beautiful. We spent a lot of time at Crabby Bill's. They have a great happy hour from 4-7 and live music at night. There's a cute little breakfast place a few blocks down that sells donuts, blts, and pastries. It was packed at 7am so we knew we were in the right place. Food was greatttt :)

I'd definitely reccommend this to friends and family :)

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larkhall, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

Just back home after a wk in your lovely hotel had the best time ever this is our 21st time traveling over florida and the keys wee have been in some lovely hotels this one did it for us the setting was so beautiful and the whole place was spotless right away on arrival wee were upgraded to a studio i could not fault a thing and wee cant wait to come back

Room Tip: If you want to be bayside the rooms are extra
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 1, 2013

Charles, I believe his name was Charles. This guy went way beyond the call of duty on Fathers Day to make sure I was situated and taken care of...The place is in a weird location, if you're not a boater...not quite on the beach, not quite in the restaurant district of IRB.

But this place is really a surprise. Next to several good and fun places like Crabby Bills, this HI has a good restaurant and bar. the pool is great for kdis, and there is a bar at the pool. the rooms were very newly appointed and I fit 6 people comfortably in my suite. the rates were high, but they adjusted my bill to an affordable rate. plenty of parking for you and your guests. this liitle fact is unnerving when you get a beachside condo (one spot per guest). did i mention kids under 12 eat free (with a paying adult) in their restaurant. And mini golf!

I will go back - and if its worth anything - i live only 30 min away.

Room Tip: get the suite overlooking the water
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 25, 2013

We are halfway through a week long stay at this hotel and are wishing we had booked elsewhere. The hotel itself is nice, but we book our family vacation around the pool and beach atmospheres. The pool here is shared with Jimmy Iguana and Rum Runners and they allow the general public to the pool. The hotel guests are sharing it with both drunk bar patrons (every day) and families with lots of children (free Mon - Thu). While we are required to purchase food and drinks from the restaurant they bring in coolers. There is a much smaller pool that is supposed to be for guests only but the card reader is not working and outside people have figured that out. Not a relaxing poolside vacation at all so far. We did talk to management but they brushed us off and said they are not responsible for the pool or what goes on there because it is run by the restaurant - even though it is clearly advertised as being part of the hotel on their website. We're hoping to stick it out for the rest of the week. As far as the rooms, ours is nice and spacious but we could use a few more dishes and utensils to accompany the kitchen, other less expensive hotels have provided much more.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Clearwater Beach South Harbourside, responded to this review, July 12, 2013
Dear Doris T,

Thank you for taking the time to post a review of our property. Please accept my sincerest apologies for the overall dissatisfaction you have experienced during your stay. Kindly be assured that all your comments are being reviewed by the hotel management and actions will be taken accordingly. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

Great hotel and place to relax . Very laid back . Would stay there again however would ask for rooms away from the bar . Didn't mind the noise whilst the bar was open but hotel had a few groups in who stayed around the area till 2 am being rather loud

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Clearwater Beach South Harbourside

Address: 401 Second Street, Indian Rocks Beach, FL 33785
Phone Number:
Location: United States > Florida > Indian Rocks Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Indian Rocks Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Clearwater Beach South Harbourside 3*
Number of rooms: 164
Official Description (provided by the hotel):
Welcome to the Holiday Inn and Suites Harbourside Clearwater South! Enjoy your family vacation, business meeting, wedding, or social gathering at our 15 acre tropical Key West style waterfront resort. We are centrally located between Clearwater Beach and St Pete Beach, directly on the Intracoastal Waterway, in the heart of the quaint and charming community of Indian Rocks Beach. We are a short walk to the pristine beaches of the Gulf of Mexico, shopping, restaurants and nightlife. Take a dip in one of our two heated pools, relax in the Jacuzzi and enjoy a refreshing beverage poolside at Rum Runners Tiki Bar. Our new waterpark is currently under construction and is scheduled to open this summer. Boaters, fishermen and vacationers alike, enjoy our 50 slip marina where you can dock your boat, rent a boat, go on a chartered fishing trip, and dolphin and sunset tours. Unwind with a tropical drink and a great meal at Jimmy Guana's Waterfront Bar and Grill, where you can enjoy nightly tropical drink specials and live entertainment. Family's love our miniature golf course and game room. We have suites for every budget and size, from economical courtyard rooms, convenient studios, sunset and marina view condo suites to luxury 1200 sq. Ft. Condo villas. Connecting rooms, long term rentals and group rates are available. Our Key West Conference Center is the perfect tropical location for events, weddings and meetings with over 4,000 sq. Ft. Of flexible space for functions up to 250. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Indian Rocks Beach/Clearwater
Holiday Inn Clearwater
Holiday Inn Indian Rocks Beach
Indian Rocks Beach Holiday Inn

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