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“Watch your personal items!” 1 of 5 stars
Review of Vistana's Beach Club

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Vistana's Beach Club
3.0 of 5 Condominium   |   10740 S Ocean Drive, Hutchinson Island, FL 34957   |  
Hotel amenities
Certificate of Excellence 2014
Missoula, Montana
1 review
3 helpful votes 3 helpful votes
“Watch your personal items!”
1 of 5 stars Reviewed February 9, 2011

We absolutely LOVED this hotel - until a week after our vacation found out that someone had gone through our purses while staying there! We will now have years of recovery from identity theft. The only thing we can figure is that someone went through our purses (a staff member) while we were at the beach. It's really too bad because we would've loved to stay there again but now are completely vilolated. If you go, USE THE SAFE PROVIDED AT ALL TIMES!!!

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chris_egan, General Manager at Vistana's Beach Club, responded to this review, February 22, 2011
As we have shared, we pride ourselves on providing exemplary service, accommodations and a safe family environment. We have never had this happen at our resort and the majority of my staff has been with me for over 10 years. We sincerely apologize again that this incident took place and we are focused on resolving this issue. We will contact you should we require any additional information and please know that you can call me anytime.
Sincerely,

Chris Egan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Barrie, Canada
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 16, 2011

AS A FURTHER NOT TO MY BAD EXPERIENCE WITH OCEAN POINTES IN TAVERNIER FL, RCI did step up and change us to a new resort as they were apalled at what had happened at OPS JOYCE AT RCI CUSTOMER SERVICE WAS SUPERB. We have a large clean room not innthe keys but one where we could actually sit on the furniture without worrying about cleanliness. Front desk staff here are great and the rooms very nice 1100 sq. feet 2 bedroom balcony with chairs and table. pool is a little small but works well spa good and hot. Thanks to RCI and Vistana Beach Club for saving this week of our vacation.

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpga, General Manager at Vistana's Beach Club, responded to this review, January 19, 2011
We are very pleased that RCI was able to confirm you and your family into Vistana’s Beach Club! In addition, thank you so very much for your recognition towards my valued team members as they are committed to make you feel welcomed throughout your stay. We take great pride in assisting our guests to create exceptional vacation memories to last a lifetime!

Sincerely,

Chris Egan
General Manager
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Chicago, Illinois
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 5, 2011

I had an awesome time at this resort. I could see the beach and hear the waves from my balcony. The rooms are trully spacecious. It has a kitchen, big living room with big LCD tvs and Bose speakers and 2 bedrooms (one of them with a jacuzzi). Wi-fi is free but it was really slow in the upper floors. I went to the 2nd floor and it was ok. There is no fitness center at this resort.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpga, General Manager at Vistana's Beach Club, responded to this review, January 19, 2011
Vistana’s Beach Club is truly “awesome” as stated in your review and thank you for taking the time to post on Trip Advisor. We did have some Wi-fi issues during your stay and contacted the outside vendor who provides the service to make the needed repairs. We currently do not have the space for a fitness center but have negotiated an exclusive Vistana’s Beach Club discount with a local fitness center minutes away. We look forward to your next visit with in the near future.

Sincerely,

Chris Egan
General Manager
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ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 27, 2010

My husband and I, our son and his fiance spent one week in early November at the Vistana. We were in the second building a little further from the ocean. We enjoyed the location. You could see and hear the ocean from our unit on the third floor. We were happy with the activities the resort provided. I especially enjoyed the wine tasting on Wednesday night. Yes, it was a bit silly but in the big picture it was a great way to introduce ourselves to other vacationers. However, having the get-together a day or so earlier would help people mingle and recognize each other sooner. The two bedroom unit was well equiped but you do have to ask for place mats and extra dish towels. We enjoyed the hot tub and pool and the upper deck with the giant chess set. About our unit: we found garbage under both beds, the window in the main bedroom was missing a screen, the windows in the second bedroom were not secured and onyone from the outside could get inside, the door was offset on the jamb and didn't close unless it was slammed. We were there to relax and we did. In spite of the "problems" we didn't allow them to interfere with our vacation. We enjoyed the high speed internet acess available in the unit, the access to the beach and miles of sand, the access to nearby restaurants. The ladies in the lobby were helpful as were all employees. We were very pleased with the gentleman who came out to help us with all our luggage when we arrived late on Saturday night. All in all, I would go back. We thoroughly enjoyed being close to the mainland and yet far enough away for it to be peaceful.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpga, General Manager at Vistana's Beach Club, responded to this review, January 19, 2011
Thank you for your kind words concerning our on-site Activities. Barry our “Manager of Fun” is passionate about all of his daily events. Our weekly “wine down” (our complimentary wine and cheese party) is one of his specialties. Your comments concerning your unit have been shared with both our Housekeeping and Engineering Managers. Bringing your concerns to our attention will assist us in additional training and unit inspections. The conditions you described are truly not the norm. Your valuable feedback will assist us in one of our ongoing objectives of Continuous Improvement.

Sincerely,

Chris Egan
General Manager
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Aiken S,C.
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2010

Loved to hear the ocean roar and see the sunrises and sunsets just by stepping out the balcony door or the front door. Large balcony.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpga, General Manager at Vistana's Beach Club, responded to this review, December 17, 2010
Thank you so very much for taking the time to post your review on Trip Advisor. Your feedback will hopefully assist another traveler planning to stay at the Resort. We hope that you plan to visit us once again in the near future. I hope to meet you in person during your next stay at Vistana's Beach Club.

Sincerely,

Chris Egan
General Manager
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New York, NY
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 1, 2010

I read the reviews and kept telling myself that this trip was just about relaxing. I thought that would be enough to satisfy my vacation needs . . . it wasn't. The condo is great - clean, well stocked, well appointed. But the hotel leaves a lot to be desired. There is no bar or restaurant. You absolutely must have a car or you will starve to death. The clientel at this hotel is on the older side - most guests were in their late 50s to early 70s. The beach was pretty, but the hotel made no attempt to clean up the dried up seaweed or trash. Guests had to pay a rental fee for beach chairs. The pool area was VERY small, the only sun umbrellas were attached to tables.

The hotel personnel were very nice and friendly, its not their fault the hotel is lacking overall amenities.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpga, General Manager at Vistana's Beach Club, responded to this review, November 15, 2010
Thank you very much for your kind words. We make every attempt to advertise our amenities to our guests in advance of their arrival. We always try to exceed expectations and if our guests are aware of what to expect, it ensures high guest satisfaction. You are correct that there is not a restaurant/lounge on the property; however, we have an established relationship with a nearby restaurant that allows guests to charge their meals back to their villas. Additionally we have several restaurants within walking distance. As to your concerns about the condition of the public beach, please be advised that the conditions you described were unusual. We make every attempt to inspect and clean the beach daily. As you know, the ocean brings new seaweed to the beach continuously. We are always striving to help make great memorable vacation experiences for our guests. Your feedback will assist us in one our goals, to continue to improve. Thank you.
Sincerely,
Chris Egan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed September 5, 2010

This is a fine option for a family looking for an apartment-like accommodation in the Jensen Beach area, but I would keep expectations in check. Generally speaking, although the furnishings were somewhat outdated, it was relatively well appointed with a decent kitchen, large living space, comfortable bed and such. Our main issue was the noise from the pool area. It is virtually impossible to get a space that doesn't back onto the pool area, and the quiet hours don't begin until 10 pm. Until then, every night there were kids shrieking in the pool without a parent in sight. The walls are paper thin (as are the floors and ceilings), so you could hear it from every room in the apartment. When we called down to the front desk to ask at 9:30 pm if they might ask the kids to keep it down a bit, they said, "we aren't babysitters." We weren't asking them to stop the kids altogether, just to ask them not to scream at the top of their lungs! When I pointed this out to the manager, she said that quiet hours would start at 10 pm and it would be silent from that point on...so if you have young children, be prepared.

The pool, as others have mentioned, is quite small, so it is truly a surprise that they've built it as the centerpiece of the complex. In addition, the pool toys at this family-oriented establishment were ragged, dirty, old and mildewed, and it's a wonder that they even bother to keep them around. The chairs for the beach were locked up tight, but they too had seen better days. On all accounts, the hotel could use some sprucing up.

The internet was somewhat slow but free, so for those looking for just a casual usage level, you should be fine. Was it an acceptable place to be if you have chosen Jensen Beach for a particular reason for your holiday? Certainly. Would I go back? The noise alone would make that doubtful with a small child.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vistana's Beach Club

Address: 10740 S Ocean Drive, Hutchinson Island, FL 34957
Location: United States > Florida > Hutchinson Island
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Hutchinson Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Vistana's Beach Club 3*
Number of rooms: 76
Official Description (provided by the hotel):
Vistana's Beach Club is the perfect getaway resort, featuring stylish two-bedroom villa accommodations and just-like-home amenities including complimentary Wi-Fi, in-villa washer/dryer, spacious living and dining areas, fully equipped kitchen, and private bedroom access. Enjoy the spectacular ocean view from your private balcony, only steps from the resort's private beach access. ... more   less 
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Also Known As:
Vistana`s Beach Club Hotel Hutchinson Island
Vistanas Beach Club

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