We are Innkeepers of a B&B in Florida, so I have knowledge of the biz.
I have only talked on the phone with the managers and they are awesome. I had some medical issues and we were not able to take our vacation in June as originally planned. They went out of there way to be accommodating and helped us re-schedule our vacation and upgraded us, since the room we originally paid for was already booked. We really appreciated this.
We had an outstanding time. Truly perfect relaxing time.
The suite had anything and everything to make your stay perfect. I would only mention that maybe a roll of paper towels would have been helpful the first night, until we could go shopping for supplies. Our private outdoor sitting area was lovely and we really enjoyed having our own private gate entrance.
Bed and pillows are super comfy. Slept SO good. (would love to know where you purchase your pillows?)
We never go to any place twice but we are already planning a return trip to AMI very soon.