This was a very last minute side trip after the chaos of Disney World. We were able to snag a weekend and thoroughly enjoyed the hotel and the island. We had two small issues and Spence was there in a flash to resolve them. I've never seen such customer service. He was so nice, I felt like we had known each other for years. Our studio villa was spotless and we got to meet the housekeeper as she was finishing up mopping and getting it ready for our stay. She was very sweet and helpful. We loved the laid back atmosphere and the amenities. I just wish we could have stayed longer and had a little warmer weather to enjoy them. The pool felt warm but, unfortunately we weren't able to swim due to the cold snap and winds. So, I guess we'll just have to come back!