From the Shuttle driver at the airport (was picked up after midnight, to the front desk that evening and the front desk the next morning; I was very pleased. The breakfast attendant was very nice as well. I think that how you are treated can really make or break a trip. This was a last minute booking as I had to attend a funeral. Hectic last minute flight, hotel reservations, and trip, so I was very stressed. The people who work here are very nice. Orlando at the front desk, and Cynthia was extremely helpful.