I booked this hotel in Fall 2012 to stay for a family visit in January 2013. A few weeks later I realized we were going to be unable to make the trip, so I called the hotel and cancelled the reservation. Or so I thought.
In February I was shocked to see a bill for a room for $240 on my Citibank credit card. I immediately called the credit card company and explained to them that I had cancelled the room. They told me to initiate a cancellation request, which I did. About a month late I received a notice that my dispute had been rejected. The Marriott Hollywood Beach was going to charge me the full amount for the room! I talked to Citibank again and they said that since I didn't have a record of the cancellation number, there was nothing they could do.
I suspect this is a scam. How many other people has this hotel ripped off in this fashion by not properly recording cancellation requests? BEWARE - this hotel may do the same thing to you they did to me. Make sure you keep any cancellation number they give you - or better yet, stay someplace else where the hotel is not operating a scam on customers who cancel reservations.
- Official Description (provided by the hotel):
- New carpeting and chairs now in every room!Situated apart from the busy strip of tourist hotels near Fort Lauderdale, you will find a relaxing getaway at our casual, boutique-style hotel in Hollywood, Florida. Perfect for families and couples, and located between the Atlantic Ocean and the Intracoastal Waterway, the Hollywood Beach Marriott Hotel offers guests a dazzling South Florida oceanfront location, yet we are just an easy 6 miles from the Fort Lauderdale airport and 8 miles from Port Everglades. Featuring 229 South Floridian style guest rooms, this Hollywood beach resort boasts an array of amenities such as plush Marriott bedding, balconies and water views. Relax and bask in the sun at the beachfront pool before exploring the famous 2 1/2 mile long Broadwalk and its restaurants, cafes and nightlife. From productive meetings to stunning beach weddings, this Hollywood, FL hotel can easily accommodate your meeting and event needs. We look forward to your visit to the Hollywood Beach Marriott, a AAA Four-Diamond hotel in Hollywood, Florida. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Tingo, Otel, Travelocity, Priceline, Odigeo and Venere so you can book your Marriott Hollywood Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Hollywood Beach Hotel Hollywood
- Hollywood Marriott