I had heard good things about this hotel, however, our stay was horrible. First, the reservation was all fouled up due to an inexperienced and untrained desk clerk. She couldn't find our reservation, and when another person tried to help her, I was told the room type we had reserved was unavailable. They stuck us in a smoking room, which was disgusting. The room was terrible, and had ants all over the bathroom. The next day, I asked to speak to a manager, and was told he was working the night shift. There wasn't anyone around to listen to my valid complaint. The breakfast at 8:00am was okay at best, and the shuttle we reserved to go to the port at 12:00noon was 30 minutes late. We were told to wait and another driver from another hotel would be by soon to take us. Awful Service, and again, no manager around to help us. I will never stay at this hotel again.
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