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“Now a Quality Inn” 3 of 5 stars
Review of Quality Inn & Suites Airport / Cruise Port South

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Quality Inn & Suites Airport / Cruise Port South
2.5 of 5 Hotel   |   2520 Stirling Rd, Hollywood, FL 33020-1122 (Formerly Comfort Inn Airport / Cruise Port South)   |  
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Ranked #36 of 65 Hotels in Hollywood
Meriden
Top Contributor
110 reviews 110 reviews
11 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
“Now a Quality Inn”
3 of 5 stars Reviewed February 26, 2014

The hotel offers a free shuttle from the airport and to the cruise port. The shuttle from the airport was very crowded (12 passenger van). The check-in was very efficient as was our request for a room on the first flood. We can't say enough about Henry who was everywhere either handling you bags or for any other assistance that we needed.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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Halifax
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 26, 2014

Had to leave next day 4:00 a.m. Asked for a banana or muffin to take with us. Teressa (front desk) said there was only one key to the breakfast room and "the lady" had it - nothing could be done until 6:00 a.m. next morning. Refused to even TRY!! Asked for wake-up call for 3:30 a.m. and taxi for 4:00 a.m. Luckily we were awake - no wake-up call. When we got to front desk, he said taxi had not been called because we did not answer the wake-up call. WHAT!!!!!!! You don't wake us up, and then you decide not to get us our taxi for the airport????? This is SERVICE???? We complained bitterly and were given a discount, but these problems need to be seriously addressed. So does Teresa's attitude. All this makes the broken coffee pot switch in 108 (which was also missing a filter), rotting bathroom door and filthy curtains seem trivial.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 25, 2014

This hotel is run-down. Our wake-up call never came though the Front Office said they made one. Thus, no attempt to make sure we were awake and no call made for our taxi for a very early morning start. Also congested lobby ... space cannot handle people waiting for shuttles.

Would never stay there again.

Room Tip: The best tip I can give you ... STAY AWAY !!!
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastpointe, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 24, 2014

We booked a one night stay her prior to our cruise. It took over an hour for the shuttle to pick us up at the airport. Got to our room and there was no electricty in the room except in the bathroom, called the desk and they said they would send someone up right away, 15 minutes later, no one showed, called them again and they said they would check on it, I replied that if there was no one up here in 10 minutes, I would be back down and would be moved to another room, they called back within minutes and said that they would move us to another room and they would send someone up with new key cards. We got moved to another room, there was electricity, but the locks on the door would not lock because they did not fit into the door frame correctly. After much jiggling of the door and locks we were finally able to get the doors to lock. After paying more than $200.00 for this room we expected better quality than what we received. We will not stay here again.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, February 25, 2014
Dear kcarrots1,
Thank you for taking the time out of your day to post a review of your time at the Quality Inn & Suites on TripAdvisor. We value all of our guest feedback, because it helps us recognize area of concern, as well as notifies us of the things we are doing right. I am terribly sorry that you had to experience these inconveniences while staying at our hotel. I will be sure to bring this issue up to our maintenance manager and make sure this gets taken care of. Again, on behalf of the staff and management at the hotel, I apologize for these issues you experienced. Thank you again for taking the time to post this review, and have a lovely day.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lennoxville
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 23, 2014 via mobile

Stayed overnight prior to a cruise, absolutely no complaints. The staff does a good job handling the traffic involved in a hotel full of impatient pre-cruisers.If you're not willing to wait now and then then you should reconsider cruising. Room was clean and spacious enough for a one night stay and the full hot breakfast was very adequate given that a full meal awaits when you board the ship. Great location, good price.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, February 25, 2014
Dear davemack67,
Thank you very much for the positive review of the Quality Inn & Suites you posted on TripAdvisor describing your stay with us. I am glad to hear about our front desk staff handling a crowded lobby nicely. They are the first impression of our hotel for all of our guests, and they do a great job at making our guests feel welcome. I am also happy to hear that you were able to enjoy our complimentary breakfast. It is a great way to start a day, especially if your day includes a little bit of traveling, whether on a plane or on a cruise ship. Thank you again for the review, and we hope to have you back as a guest in the future.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 22, 2014

We found out at 7 a.m. as our ship docked in Ft. Lauderdale that our flight for that afternoon was cancelled. Yikes! We called the airport and they suggested hotels.com who found us an opening at this place. Free shuttle from the port to the hotel...free wifi...free breakfast...free shuttle to the airport and the room was only $110!!! Not only that, but when I called to ask when we could get in the room, Roberta set a clean one aside for us. Sweet!

The very best part is the beautiful trees around the pool. Sit on your seat and look up: blue sky, puffy clouds and green palms. Ahhhh. So whether you're stranded, want to come in early before a cruise, want to stay an extra night or two before going home, or just want to come for vacation, we loved this place for the price. Also, we were able to walk to a variety of restaurants (Ale House, TGIF, Dave & Busters) and stores.

Room Tip: Any room is fine - I'd suggest the second floor up (there are 4).
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, February 25, 2014
Dear writerdj,
Thank you so much for the glowing review you left on TripAdvisor describing your time with us at the Quality Inn & Suites. It is great to hear that you were able to take advantage of our complimentary shuttle services that we offer to all of our guests. You wrote some very kind words about our front desk clerk Roberta. She is up at the front every single morning with a smile on her face, making all of our guests feel welcome upon arrival. I will be sure to pass along these kind words, and I am sure it will make her day. I am happy to hear you were able to kick back and relax by our pool under the South Florida sun on a nice day. Thank you again for your review, and it would be our pleasure to have you back as a guest on your next visit to the South Forida area.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2014 via mobile

This is a great place to stay before heading out on a cruise. We called the shuttle service from the airport and they were there to pick us up promptly. The check in process was efficient and we were able to have our room right away. It's a very busy little place for cruisers and we met quite a few people who were on the cruise with us. The shuttle to the port was great - that driver worked his butt off loading and unloading the many bags in his trailer - he was entertaining as well! The hotel itself is a bit dated but well worth the money and we would recommend this as a place to stop over before and after the cruise.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe K, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, February 24, 2014
Dear Cindy E,
Thank you very much for your glowing review of the Quality Inn & Suites that you posted onto TripAdvisor. Reviews like yours are what put a smile on the faces of every one of our staff members. Many of our guests stop over for a night or two in between their flights and their cruise, and we do our best to make them feel welcome in their time with us. I am extremely happy to hear that you enjoyed your time with us, and that our complimentary shuttle services were well received. I will be sure to notify all staff of your review so they can recognize to keep up their good work. Thank you again for the review, and we hope to see you again on your next visit to South Florida.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Airport / Cruise Port South

Address: 2520 Stirling Rd, Hollywood, FL 33020-1122 (Formerly Comfort Inn Airport / Cruise Port South)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 65 Hotels in Hollywood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Airport / Cruise Port South 2.5*
Number of rooms: 190
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Also Known As:
Comfort Inn Airport / Cruise Port South Hotel Hollywood
Comfort Inn Hollywood
Hollywood Comfort Inn

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