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“Nice Overnight Stay” 4 of 5 stars
Review of Quality Inn & Suites Airport / Cruise Port South

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Quality Inn & Suites Airport / Cruise Port South
2.5 of 5 Hotel   |   2520 Stirling Rd, Hollywood, FL 33020-1122 (Formerly Comfort Inn Airport / Cruise Port South)   |  
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Ranked #36 of 66 Hotels in Hollywood
Columbia, Missouri, United States
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Nice Overnight Stay”
4 of 5 stars Reviewed November 8, 2012

We arrived in Ft. Lauderdale and had to stay overnight to catch a morning flight to Cuba. Even though we called for a shuttle, there was already one waiting which we were able to catch. Although the room and the door was a little dated and worn the room was comfortable. The Breakfast was fine with both an indoor and outdoor area to eat. The front desk staff was friendly and prompt even when dealing with large cruise crowds. The shuttle back to the airport was again prompt and on time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear jbs713,

I am very happy you find all the staff and shuttle services to be top tier here at Comfort Inn Ft. Lauderdale Airport/Cruise Port South. We pride ourselves in getting guests to and from the airport promptly. I know from personal experience how important these services can be to a weary traveler. Every day we strive to ensure our transportation runs smoothly and efficiently.
Thank you again for the review and it was a pleasure having you as our guests.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Maple Shade, New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 7, 2012

The hotel staff was EXCELLENT!!!! we had a large group about 30 girls and we had a blast!! the shuttle was prompt and even went out of thier way to get us to the hard rock casino. The booking and shuttle to the port went super easy, However the shuttle back had some problems but they are and outside company from the hotel. I will book this hotel again for the next girls cruise however I am going to use a diffrent shuttle company

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear Rita B,

Thank you for your recent review of Comfort Inn Ft. Lauderdale Airport/Cruise Port South on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know about your stay. I am delighted to read that you found all our team members to be excellent. I will be sure to pass along your kind words to them. I am disappointed to read that you had trouble returning to the hotel after your cruise. I will be sure to discuss the issue you faced with the company that runs our shuttles and make improvements where needed. Thank you again for the review and it was a pleasure having your group as our guests.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klamath Falls
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 6, 2012

This place is a great bargain. The airport shuttle was prompt. Its not a luxury hotel, but the entire staff is very friendly and helpful. Rooms are clean and comfy, even with 4 adults.The buffet breakfast ia a step above what you often get. It was nice to eat outside on the patio by the pool. The pool was clean and inviting. They offer free transfer to your ship. It can get a little crazy with lots of cruise passengers but they have it pretty well organized. Good idea to sign up for seats on the bus when you check in. They also offer $10 transfers to the airport post cruise, or free shuttle returning to hotel if you are staying after your cruise. The thank you email I received after our stay was a nice touch too. I will definately stay here again as we plan on doing more cruises based out of Florida.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear fotini622,

Thank you for taking the time and writing a review on Trip Advisor about your experiences at our hotel. We here at Comfort Inn Ft. Lauderdale Airport/Cruise Port love seeing guests responses posted online. I am delighted to read that you found us a great bargain and that you liked having breakfast by the pool in the morning. It is a perfect way to start your day. I am equally happy to read that you found the shuttle service to be top tier. We work hard every day making sure guests get picked up from the airport and taken to the cruise port the next day in a timely fashion. Thank you again for the review and it was a pleasure having you as our guest.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here before our recent cruise. We liked the fact they had frees shuttles from the airport and to the cruise port. Also for a extra $10 pp fee you can be shuttled to the airport from the cruise port.That worked very well.

Hotel was a basic place. Don`t expect fancy. Saw a few things that could have been fixed. Things that could turn off some. But not us. We will use the hotel again when coming to Ft. Lauderdale.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear kstazman,

Thank you for your recent review of Comfort Inn Ft. Lauderdale Airport/Cruise Port South on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know about your stay. I would love to discuss with you the improvements you would recommend. My email is provided below if you would like to contact me. Guest’s suggestions only make us a stronger hotel by helping us improve the accommodations and services we offer. Thank you again for the review and it was a pleasure having you as our guest.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Colorado
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

Nice hotel, very accomodating, wonderful staff, clean rooms. a good bargain for the money. We booked out room several weeks in advance and were very happy with what we got, even thought the place was packed with cruise customers and people in for the local boat show. All the staff was very friendly and helpful. Highly recommend this for the price.

Room Tip: Staff was very accomodating, just needed to tell them what we needed and everything was great.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear jmwsmw,

The staff and management at Comfort Inn Ft. Lauderdale Airport/Cruise Port South would like to thank you for the review posted on Trip Advisor. I am delighted to read that you found the staff so accommodating and wonderful. Every day I witness them going above and beyond providing the best customer service Florida has to offer. I am equally happy to read that you found us a great value. I will be sure to share your kind words with all our team members. Thank you again for the review and it was a pleasure having you as our guest.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, WI
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

We always stay here when we have a cruise leaving out of Ft Lauderdale. FL. The staff is always courteous. The price includes a prompt pick up from the FLL airport, nice room, and a buffet breakfast in the morning, plus transfer to the ship. If you are staying after your cruise, the hotel will take you back to the hotel. If you are leaving right after the cruise, for a small fee, they will transfer you to the airport. Very good place to stay.

Room Tip: Book early since it fills up quickly, you can choose the type of room you want. All rooms that we h...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear trvlnutAppleton_WI,

Thank you for your recent review of Comfort Inn Ft. Lauderdale Airport/Cruise Port South on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know about your stay. I am delighted to read that we were able to be a part of your vacation and that you always use our hotel when taking a cruise out of Ft. Lauderdale. We love to have repeat guests because it allows us to get to know them on a personal level. Thank you again for your review and we look forward to your next visit to our hotel.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 4, 2012

For $149 we expected more from this hotel in the way of current updates, appearance of room and breakfast served. The photos on the internet are not a good representation of the quality of this hotel. Staff was friendly but definitely lacked in their appearance and sharpness of their uniforms. Really the only benefit to staying at this hotel is the free transportation to/from the airport/cruise ports but I would rather stay at a nicer/more up to date hotel and pay for my transfers. Lesson learned! Do yourself a favor and stay somewhere else. The floors in the room are dirty, cigarette burns on the bedspread and the “free” breakfast, well let’s just say there is a reason it is free. Not worth eating. Go to McDonald’s next door to the hotel! The only positive thing I can say about staying here is that the KSA transportation rep was awesome!

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Quality Inn & Suites Airport / Cruise Port South, responded to this review, November 9, 2012
Dear ThisTabs4U,

Thank you for taking time out of your busy day to leave us a candid review of Comfort Inn Ft. Lauderdale Airport/Cruise Port South. I am very surprised by your comments about our room and breakfast. I apologize if you had any housekeeping issues. If this was reported to our front desk we would have been happy to correct the issue by sending a housekeeper or a room change. In contrast, I am very happy to read that you found the staff to be friendly and the shuttles services to be a great value. Thank you again and we hope you will give us another chance the next time you travel to Ft. Lauderdale, Florida.

Sincerely,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Airport / Cruise Port South

Address: 2520 Stirling Rd, Hollywood, FL 33020-1122 (Formerly Comfort Inn Airport / Cruise Port South)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 66 Hotels in Hollywood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Airport / Cruise Port South 2.5*
Number of rooms: 190
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Also Known As:
Comfort Inn Airport / Cruise Port South Hotel Hollywood
Comfort Inn Hollywood
Hollywood Comfort Inn

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