My husband and I live in Georgia, but we are both from the Hollywood area and we actually got married on Hollywood Beach 8 years ago. So, I am very familiar with most of the boutique hotels in the area and I guess I am use to the older buildings with the not so modern decor that others complain about. However, the one thing that I will not tolerate is dirt, filth and mold. We stayed in Neptune in September of last year for Labor Day weekend and the room that we stayed in was absolutely filthy. There was mold on the walls, in the air vents, even on the lamp that was beside our bed. My husband, who suffers with allergies woke up the next morning coughing, sneezing, and with a runny nose. The mold was making him sick and we had no choice but to get out of that room. The desk clerk contacted her manger who then informed us that management would not refund us our money for the remainder of our stay but she offered to move us to another room. The new room didn't have mold, but it still wasn't very clean. When I told the office we were still unhappy with the cleanliness of the new room. She then offered me a free night in one of the King suites at the Neptune for future use. She apologized and kinda shifted the blame on the fact that the housekeeper that cleaned that particular building wasn't as clean as the other housekeeper that cleaned the other buildings. I understand that perhaps the housekeeper didn't clean well that day, but as you can see from the pics that I've attached, the room was full of mold that had probably been in the room for quite some time. To make matters worse I called the Neptune to use the free 1 night hotel voucher that I was given. I was informed that the hotel now has a new manager and that I couldn't use the voucher unless i agreed to stay more than one night. Then the desk clerk comes back and tells me, I can't use the voucher at all because I was trying to use it on the night of Memorial Day (although I know they have vacancy available). Holidays are really the only time we're able to get away to the beach. Neptune ruined my last holiday get away in Hollywood, as my husband was sick for days from the mold. So basically the whole "free night" to make up for our mistake of sticking you in a mold infested room...is subject to all kinds of terms and restrictions. I wouldn't advise anyone to stay at the Neptune.
- Official Description (provided by the hotel):
- True relaxation begins when you arrive at the Neptune Hollywood Beach Hotel. Full of sunshine, warmth and delight and that's just our customer service, get away from the distractions of life and immerse yourself in comfort and style in one of our 29 stylish suites. With ample room to relax or dine in, our layout includes an air conditioned spacious contemporary suite with a dining room table for four, comfortable sleeper sofa, LED TV with over 100 channels for easy entertainment plus a complete kitchen with all amenities including a full-size refrigerator, microwave, stove and more.Enchanting serene views that will be remembered for a lifetime await you as you look out your ocean view room to the sandy beach and the vibrant blue Atlantic Ocean.Savor your downtime and decompress on a comfortable pillow top mattress under crisp linens and get a peaceful rest as you lay your head on our comfy pillows. Enjoy the ocean breeze as you lie on one of our lounge chairs, sun bathe poolside or catch up on the book you have been meaning to finish, and then take a dip in the pristine swimming pool to cool off from the Florida sunshine.Centrally located between Miami and Fort Lauderdale; the attractions, dining and entertainment options are unlimited and the Neptune Hollywood Beach Hotel is just minutes away from all of them. ... more less
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- Also Known As:
- Neptune Hollywood Beach Club Hotel Hollywood