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“GREAT VACATION” 5 of 5 stars
Review of Neptune Hollywood Beach Hotel

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Neptune Hollywood Beach Hotel
310 McKinley Street, Hollywood, FL 33019   |  
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Hotel website
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Hotel amenities
Offers & Announcements
20% off room rate
Ranked #8 of 66 Hotels in Hollywood
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“GREAT VACATION”
5 of 5 stars Reviewed today NEW

My family and I just got back from staying at the Neptune Hollywood Beach Hotel. We had a great time. The hotel was right on the Broadwalk, on the beach. We saw so many hotels that advertised that they were on the beach and weren't but this one is! When we got there, we were greeted by Bernadette (the manager) and Christine at the desk. They were so helpful and friendly and told us all there was to do. They even have bicycles to use to ride on the broadwalk. The suite was great! Big bedroom with a very comfortable king size bed and the livingroom had a comfy couch. Flat screen TV's and cable in Bedroom and living room too! A fully equipped kitchen and 2 small bathrooms. The place was clean and the cleaning people (Yolanda, Dominique and Charlie) couldn't do enough for us. Actually the whole staff was A+. The pool was spotless! Didn't need a car since there was everything on the broadwalk. (Music, restaurants, stores etc...) Overall, it was a great vacation that my family and I will never forget. I plan on going back very soon. Location, location, location. Couldn't ask for more!

Room Tip: My sister was in a wheel chair so we got a room on the ground floor right on the broadwalk. Very con...
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  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    87
    43
    9
    5
    4
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46
43
8
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Perfect spot right on the boardwalk. MY HUSBAND and I really enjoyed our stay the room was so clean, and our housekeeper Yolanda was such a doll loved her energy and personality. Whenever we need a weekend away Neptune Will Definitely be our choice

Stayed September 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW

The service is outstanding, rooms comfortable and clean, location is perfect, right by the beach (& close to the airport and Miami ). The Boardwalk along the beach is perfect: you don't need a car, just take a bicycle ( included ) and Go...You will find restaurants, bars, shops, etc.along the way.
Special thanks to the friendly staff; Dominique, Amy, Victor, Clautia, and Mike.
Congratulation to all of them
for the job well done.
J. M.

Room Tip: Best rooms are the ones facing the ocean.
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 1 week ago

Worst customer service ever! My boyfriend and i spent the friday-sunday on the hotel. The toaster and the dishwasher dint work. We checked out sunday and we decided to enjoy the day at the beach when we found out an hour later our car was being towed, first of all, we did not get any communication when we checked out that after a certain amount of time the parking permit would expire. Second of all there was no attemp of a phone call letting us know about the issue. There has to be a buissness with the to-trucker driver and the hotel! There was about 5 customer unhappy because of this issue. We spoke to the manager and there was nothing that they could do to help us out! This dosent happen often! Yeah of course they take our money and thats preety much it. "Good way to keep your customers". Keep ur eyes wide open when staying at this hotel!

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette S, Operations Director at Neptune Hollywood Beach Hotel, responded to this review, 1 week ago
I don't think this is quite a fair review because it is not about the hotel, the room that this couple stayed in, which was a King on the oceanfront, the location of the hotel or any of the amenities that we have to offer that this couple definitely utilized.

This situation happened after they had checked out. When you check out, we expect that you are leaving the property. Departing.
If you had just come into the office and asked the staff at the desk if you could leave your car on the premises, we would have adjusted your parking permit, which we give you for this very reason and we would have extended it for you or referred you to the parking lot that charges $15 for the day.

I want to make this very clear. We DID attempt to contact you, several times. Also, we first marked the car for tow, with a warning. We put it on the car and ask you to please remove the car from the spot and we gave you over an hour to do so.

What is interesting is that when the tow truck arrived and was lifting your car, you saw it and immediately ran to your car.
You we close enough to your car that you could see it being picked up, but you didn't see the paper on it warning you prior to that or check you cell phone calls.
So, really, how lucky you were, that of all the places on the beach you could have been, you were there because you would have had to go to the compound to pick it up and then pay $185.
Instead, the staff supervisor on duty saw you coming and stopped the driver.
So you just had to pay $50.

WE DO NOT HAVE A KICK BACK SERVICE WITH THE TOW TRUCK COMPANY. WE DON'T SPLIT THE MONEY WITH THEM, WE GET NOTHING.

You spoke to me and asked me for some of your money back. I didn't make any money off of the car being lifted up and down, so therefore I couldn't give you money back. If I did get kick backs from the tow company, I would have.

It's good that this was written because we need our customers to understand that we have parking permits in place for a reason. Please, for any future guests, if you want to stay on the property, after check out, see our staff in the office so we can assist in changing the permit for you or tell you where you can park your car. We had a whole set of check ins arriving on Sunday and we need those spaces for those customers.
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

First time trying them out and we are sure to come back... rented 301 which is the 2 bedrm apt
Overall things are clean..serious at problem though. I almost bought a fogger!
Staff was cool; Mae Mae is great. She engaged in conversation with us and provided us with w/e we ask. It was simple things, towels, and garbage bags but she did it with a smile.
Cant wait to go back!

Room Tip: 3rd floor sleeps 6! but try to get something on the first floor. Its too convenient!
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette S, Operations Director at Neptune Hollywood Beach Hotel, responded to this review, 1 week ago
Thank you for the wonderful review. It's greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke Pines, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, and right on front of the beach. Great for families with kids. Perfect weekend. Will recommend it any time! The staff was really nice. the bikes were awesome. The boardwalk is right in the back of the hotel. Will definitely go there again!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette S, Operations Director at Neptune Hollywood Beach Hotel, responded to this review, 1 week ago
I'm so happy to hear that you will be visiting us again and thank you for recommending our great hotel to all of your friends. We truly appreciate the business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hollywood Beach has always been my favorite watering hole, but now I found the perfect place to stay. Neptune Hotel is right on the boardwalk, and I had a picture perfect view of the beach. A perfect weekend stay for me. Large clean room. The ladies of the housekeeping staff go out of their way to maintain a comfortable and clean area. May May very pleasant, and you can tell she takes pride in her work as all the staff. Coffee was great ! I will not hesitate to call Neptune again. I know I can return and expect and receive the great friendly service. Thank You Neptune. You should be proud of the great effort and work you all have supplied.

Room Tip: corner and front boardwalk rooms
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  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernadette S, Operations Director at Neptune Hollywood Beach Hotel, responded to this review, 1 week ago
Awe, thank you so much for your kind words about the hotel and staff. We all take pride in working here and pleasing our customers. Unfortunately we can't please everyone but glad you we very happy and hope to see you again here soon.

If you are planning on making any future reservations, check out Booking.com for current specials for next year and also watch out for our new Groupon on Sept 30th!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neptune Hollywood Beach Hotel

Address: 310 McKinley Street, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Hollywood
#7 Family Hotel in Hollywood
#14 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $
Number of rooms: 29
Official Description (provided by the hotel):
True relaxation begins when you arrive at the Neptune Hollywood Beach Hotel. Full of sunshine, warmth and delight and that's just our customer service, get away from the distractions of life and immerse yourself in comfort and style in one of our 29 stylish suites. With ample room to relax or dine in, our layout includes an air conditioned spacious contemporary suite with a dining room table for four, comfortable sleeper sofa, LED TV with over 100 channels for easy entertainment plus a complete kitchen with all amenities including a full-size refrigerator, microwave, stove and more.Enchanting serene views that will be remembered for a lifetime await you as you look out your ocean view room to the sandy beach and the vibrant blue Atlantic Ocean.Savor your downtime and decompress on a comfortable pillow top mattress under crisp linens and get a peaceful rest as you lay your head on our comfy pillows. Enjoy the ocean breeze as you lie on one of our lounge chairs, sun bathe poolside or catch up on the book you have been meaning to finish, and then take a dip in the pristine swimming pool to cool off from the Florida sunshine.Centrally located between Miami and Fort Lauderdale; the attractions, dining and entertainment options are unlimited and the Neptune Hollywood Beach Hotel is just minutes away from all of them. ... more   less 
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Also Known As:
Neptune Hollywood Beach Club Hotel Hollywood

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