“The location is not bad. The owners do not have an American way of seeing things.”
The place itself is not bad, the renovations are very nice. However, we arrived in the middle of the day on the 4th of july to a showdown. Since we rented with a "guaranteed parking space" we were shocked when we saw the parking lot bumper to bumper with cars, no place for us or any other guest that had arrived to stay for the weekend and trust me we were about 5 different families. It seemed that the proprietors (Russians) sold the parking spaces to the biggest bidder. My friends, the Mouniers who rented as well and had to leave. They were told that if they did not like it, to leave and they did. Then we were sitting at the tiki hut and saw another guess that was fuming regarding this subject and called the police. On one ocassion we left to tend to our dogs as we live in Pembroke Pines and upon my return there was no parking, i parked behind the janitor's truck. Called to tell them, but apparently they did not make a note of it and my car was towed. Of course they had to bring it back on their tab, but still it was total disorganization. I think maybe on a weekend that was not a holiday the place would have been accommodating, but i will never rent during a long weekend. The personnel are not trained enough to handle the traffic. Too bad, the place as i said, is not bad, the location although not directly on the boardwalk is close enough.
Make sure you get promises in writing.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 16, 2013
Thank you so much for your comments that help us improve our hotel service. Concerning the parking situation; These kind of situations are extremely rare in our property. The 4th of July week end is one of the busiest week end for us. Nevertheless, please accept our sincerely apologizes for this inconvenient and be sure, Madam, that the next time you and your family will stay with us, we will do our best to give you the service you deserve.
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Looking forward to seeing you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.