We are a couple in our 30's that book a room for a Friday and Saturday. I have read other mixed reviews but kept an open mind when staying at this resort.
It is located in Hollywood, FL and a very short walk to the beach. It is in a “vintage” hotel area. Yes the hotel is old and random renovations have been made. I had to laugh at check in when I was given the key to my room. It was an actually key and not a key card. You are given 1 key to your room and one key to the side door in case you need access in and out of the hotel after hours. You are told about the replacement fess of $150 for lost keys. You are also required to sign stating you understand the fee. You are also reminded about the fee by a sign in the elevator as well as a sign inside your room door.
But that not an end on the signs. In my room (we had a efficiency room on the 5th floor) there was a sign stating there was a $300 charge for smoking in the room. There was a sign in the kitchen area stating there is a $15 cleanup fee for dirty dishes left in the sink. In all honesty I was afraid to use any of the random mismatched utensils, cups, and plates. There were old, worn, and already looked dirty. Went in the bathroom – yet another sign stating you would be charged for any soiled (sign went on to state dirt, makeup, blood etc) towels and sheets. I was afraid to touch anything in that room!
There are 4 levels of rooms. Level two is the “club” level where the night parties are. There is a bar area, 2 play rooms, couches, a few tables, pole, dance floor, and several themed hotel rooms. They set up a “continental breakfast” here in the morning. Several things like a bag of bagels, box of doughnuts, small boxes of cereal, pop tarts, English muffins.... There was cream cheese for the bagels that was sitting out for several hours unrefrigerated... coffee and a toaster. At night Friday they had pizza and Saturday sub pieces.
Levels 3, 4, and 5 were hotel rooms. The roof is on level 6. There is another bar area, pool, lounge chairs, and 3 bed loungers that you can rent (I'm not sure of the cost). There are signs to keep the pool clean by showering before entering. Either the guests aren’t following the rules or the hotel isn’t cleaning the pool. It was cloudy. They advertise a BBQ on the weekends. Burgers, hotdogs, potato and macaroni salad, and chips. Be prepared to wait for food. They cook on a George foreman type grill as well as a small electric grill.
There was a window type air conditioner in our room. It ran constantly loud and would never go below 74 degrees. It is true that the rooms are old and outdated. Our room had a good size fridge, but even on the max setting it didn't get as cold as it should of. There was also a sink and microwave. The dressers and nightstands were newer. There was a gross stained square upholstered footrest in the room that I hid by putting my suitcase on it. Small closet with random wire and plastic hangers, a desk and a TV. The TV is a joke, there were about 50 accessible stations and half were Spanish. You had to scroll through many “blank” channels and there was no guide of channels. No porn channels either. The bathroom was small and outdated. Mold around edges and growing on shower curtain. There seems to be a lot of mold around this resort because I'm allergic to mold and had to take sinus medicine all weekend and being in that room made me miserable.
Friday evening they started playing music in the level 2 disco at 9pm. By music I mean XM radio. We went down around 10pm and there were two other men sitting at the bar. There was a female bartender behind the bar and a male worker wandering around. At some point of the night I asked him if he could change the station and he said some version of yes but never changed it. It never did get any busier. Every now and then a couple would come and go. There was one couple at one point in one of the play rooms. The bar and music ended at 2am.
Saturday evening The music started at 9pm and there was a DJ. I wasn't feeling well so I was resting in my room. Well at least trying to rest. The music and bass were so loud the bed was thumping and I'm pretty sure people in the next zip code were able to hear the music. All the rooms look over to the disco on level 2. Theres no escape from the sound. We went down to the disco around 11pm. There were about 30 people there. It reminded me of a middle school dance. Everone was lined up against the walls. A sign by the elevator stated all sexual activity was to be contained to the play rooms on level 2 and your own room only. Apparently those rules only apply to certain people and/or certain hours. Keep in mind I mentioned earlier that there are several themed hotel rooms on level 2. These levels aren't big and when I say people were against the walls around the dance floor this means some people were right in front of a hotel room window. There was a couple engaging in sexual activity right outside a hotel door and not interfering with anyone and the DJ stopped the music, got on his microphone, and announced there was no sex allowed on the floor and they must go in a room. How embarrassing for the couple. However the rules changed after 1am because there was a couple having sex on the couch and two females engaged in sexual activity on the pole.
The DJ Saturday night was Bill. I want to thank him for insulting my taste in music. I asked him if he could play Gangnam Style. He said “NO.” and continued on that it was not a dance song and he will never play that song and he would rather play U2 all night. Hey Bill so you think my song wasn't a dance song? Thats why theres a line dance associated with it that I'm sure 75% of the people at the club know. Your taste in music isn't great either. How does “when I was your man” qualifies as a dance song? Oh thats right when you TRY to mix it with some awful dance mix. I think you should choose a job that doesn't involve dealing with the public. All you had to do is tell me you didn't have the song instead of insulting me. DJ Bill kept the dance floor EMPTY all night with his bad choice of music.
If the resort is going to have rules, enforce them fairly. Don't let the DJ call people out on the loud speaker and then ignore other sexual activity and have someone monitor the rest of the resort. I frequently observed sexual activity on the roof and outside of rooms on various floors. I would have liked to break the rules too, but I'm sure I would be the one caught. I didn't see the sign with the fee for breaking that rule was.
On Saturday, our room never got serviced, despite the fact that we were not in it. We stopped at the front desk to advise them before we went to dinner. When we arrived from dinner we did have clean towels, but no toilet paper. I think it was a trick so we would soil the towels and get fined.
I'm not sure of the rules for day passes and single males but there were several singles males there, maybe rules don't apply when they book a room. I only saw one lurking floor to floor and all guests were friendly and respectful. There were adult guests of all age rages, shapes, color, and sizes at the resort.
Overall it was an overpriced and under delivered weekend. I would not recommend this resort nor would I return. I can see potential in the hotel. Truly make it a place for people to talk about. I would much travel within the state by car than to go to a resort in Mexico or Jamaica. Get guests involved during the day. Have a host, play some games. Improve the food and snacks. Take down all the tacky signs everywhere. If you want to ward people you are going to charge for this damage and that cleanup add it all to the form you make your guests sign at check in, give them a copy and be done with it. All these signs are not upscale by any means. Improve the friendliness of your staff. Have theme nights.
I want to comment on the Rooftop's website. You advertise Club Eden as Friday-Saturday 8am-3am. This past weekend both nights started at 9pm and ended by 2am. Hot DJ? There was no DJ Friday. Packed Playrooms? They were very empty BOTH nights. False advertisement. Fridays Couples and ladies only? The only people I saw spending all night in the club were single males.
Total building renovation? Can you please define TOTAL?
Upscale sexy suites? Are these on level 7?
Where were the chicken, sausage, coleslaw, and dips this past weekend that you advertise for the weekend BBQ?
New day beds available? I think you should add for nominal fee and post another 8 1/2”x11” tacky sign about the charge. Above the sign that says “RENT ME”.
What is the point of having a face book page if you haven't posted on it in almost a year?
I called the resort during the day a week before I was going to stay at the hotel to make a reservation. I got voice mail and left a clear message stating my name and phone number with area code twice. I waited 3 days with no call back.
- Official Description (provided by the hotel):
- Adult only clothing optional Hotel featuring a heated rooftop pool, free wifi, premium tv channels, weekend nightclub, recent renovation of several rooms and common areas 1 block from Hollywood Beach and Boardwalk.15 Minute drive from Ft Lauderdale International Airport and Port Everglades. ... more less