Our fifth time at that Hard Rock. Arrived early and only had to wait a bit for a room. Did request a room close to the elevator for my mother, however, we received room 667 - very end of the far hall. Not too happy with this. The room itself was perfect, everything in working order, modern, clean and comfortable. Great having security at the elevators, as there are lots of people walking around during the nighttime hours. Beach Club Bar was fair. Inconsistent pricing, slow service.
Pool area is beautiful well kept (though pool itself needs to be re-done). Towel service area was great along with the staff. Robert in the Lobby Bar is fantastic! Tried the new restaurant in the lobby area The Bol - it was fantastic. Checkin/checkout easy.