I was offered a free room and took advantage by getting away for a fun night. Arrived before check in time so we could use their pool facilities. We knew that our room would not be available to us until their check in policy which was 4:00pm. But, when you"re cold and wet and your room is not ready until after 5:00 that's unacceptable. I told the check in staff that it didn't"t matter what floor I was on and did not need to stay on the same floor as our friends, but no room was available, which I find hard to believe.