Great hotel.....like going to Disney for adults. Never have to leave the property to have a great time! Casino is large with a variety of slots, poker, roulette. Restaurants offered on property provide a number of options. From Hard Rock Cafe and Johnny Rockets for burgers to upscale Italian, to Hooters your sure to find something to your liking.

Was very excited to take this trip to Hard Rock for a second visit. My husband and son were playing in a baseball tournament in West Palm Beach but the distance between games and hotel was not to bad. Last minute decided to take my daughter and her 3 month old son, knew she would love the place and her best friend had just moved to Florida and would be able to visit every day.

I made reservations approximately 2 months in advance and asked for a balcony room since I smoke and would not be smoking in the room with the baby. However upon arrival they did not have any available but had me wait 2 hours thinking one was coming available (not to happen that day) but was moved the next day. Was in room 321 great room with the balcony and perfect view of the pool and sunset. Had some problems with ants but that was taken care of immediately. I had heard they remodeled all the rooms since my last visit a year ago but both rooms I had were NOT. Was going to order a crib for the baby but that was $30 a night so he slept fine with his mom, also to rent a roll away bed would have also been $30 not paying that either.....

TV entertainment was horrible and the mini bar is just a plain joke so over priced that I was afraid to open the door. Worst of all was $7.00 for a warm bottle of water. Great coffee maker (but bring your own water)

Very nice pool area but did not seem as clean as last year, saw one cocktail waitress the entire week visit at the pool and could never get her attention, however the bar/food area at the pool was excellent, nice servers and a pretty good value.

Pretty busy casino most blackjack tables were completely full first couple of days I should have just paid for the water the slots were not paying off anything, however I got lucky the last night on the $1 WOF game and won quite a bit.

Played poker 2 nights dealers very nice but some crazy fools at my table did not stay to long.

Ate at a few of the restaurants but nothing to write home about.

Valet parking is so overpriced and also wished they had service to and from airport $30.00 taxi ride to get my daughter back to the airport (she had to leave a few days earlier than the rest of us and my husband had the car at the baseball game.

Had a great room service delivery her name was Rose Marie just loved her...

All and all trip was nice hopefully next time I will get a updated room.

The pool area is the only thing going for this hotel! I am actually there now and I can say the service for this type of hotel is appalling. When we first arrived, they had our nightly rates wrong, unfortunately I did not have my confirmation with me so we compromised on meeting in the middle. They didn't tell you ahead that a pool view room was extra each night. Also I had asked several times when I called to make the reservations if parking was included which they assured it was. Sure if you park your own car. Valet costs you $15 a night. Valet means they park your car, you tip them, not park the car and they charge you!
We were on the sixth floor and it took twenty minutes for the water to heat up. Also, the Keurig ( nice feature) just stopped. When I called the front desk for housekeeping to bring up a new one I was told they had to come in and see if I was using it correctly! This at 7:00.AM, I had to call back the manager to complain again, not a very pleasant manage, was told they would just drop one off, no they had to come in, take it out and then wait to make sure the exchanged work!
They really need to retrain their staff for customer satisfaction in a polite way. As I said the pool area is beautiful but don't know if it is really worth all the other aggravation.

My entire experience at this hotel was terrible. When I walked into the hotel I waited 10 minutes in line to get checked in. There was no line at the time. The staff was cleaning. Finally I got irritated and moved to the VIP line and received help. I was dropped off to the hotel at 9am because I had come off of a cruise. When I made my reservations over the phone the woman said they would be able to accommodate the situation. When I got to the front desk they said check in was 4 o clock and they would try to get me in at 1. The man at the desk said in the mean time I could drop off my bags and use the pool. The staff was able to get me into a room at around 1 which I was thankful. When I got back in line to check in the man asked me how many room keys I would like. I said 3 cards. He proceeds to hand me two keys and schewed me away by asking the next guest in line to come to the desk. He did not tell me what direction my room was or check out time. When we got to the room it was beautiful. We got changed to go to the pool and when we got there the guy signing out the towels said the pool closes at 6pm. Six pm is extremely early for a pool! I didn't understand why we couldn't use it at night. The pool was nice but it was very shallow the whole pool was only 3 foot 3 and there were multiple small round pools which I thought were jacuzzis but really were only 3 foot small pools. Not sure why there weren't more jacuzzis. The next morning we got up and went to get coffee. We waited almost 15 minutes for our coffee and there were not very many people in line. When we got our coffee it was only warm. We didnt bother getting back in line for them to fix it because we didnt want to wait another 15 minutes for another coffee to be made. When we went back to our rooms to pack up around 10 am house keeping rang on the door 3 times. They wanted to know if they could come and clean the room for check out. Check out was not till 11 and it was 10 at the time that they came to clean. I felt very rushed and forced to leave. Over all I felt that due to my age and to the fact that I was not wearing designer clothing and 5 inch heels that I was not treated well. This hotel is not cheap. I paid good money for this hotel and was treated like dirt. Me and my husband may be young but we both have great jobs and are successful. We should not be treated differently because of the way we look. Overall a complete disappointment.