I have stayed here a few times before and always enjoy my visits. But I am seeing little things that could be improved.
Room: Rooms are very nice, large and they all seem to be unique. When I checked in this last time though I found dirty towels still left behind in the bathroom and personal items left from the previous guest in the mini-bar. You know people stay in the rooms before you, but, I never need to see their old stuff.
Spa: I booked an appointment for an 11:00am massage. At 11:20 I was still waiting in the women’s reception room. When I went to the front desk to inquire about the delay I was told that my masseuse never showed up for work and that they did not have any one else to perform my massage, so they had to cancel on me. Everyone working at the spa was nice about handling this situation, however it was disappointing. I think the spa could be improved greatly though by just a few upgrades. First, there were no magazines in the women’s locker room/waiting area, please, add some fun girlie magazines to make the wait time more pleasant. Also, they had a very limited selection of beverages and snacks. It would be nice if they could expand what they offer for guests waiting.