Here's some advice.....save yourself a heap of money and go stay somewhere else. This place is a total bomb!
I will list things in order of importance....
It advertises something called a "Heavenly Bed" which I have no idea what they mean by that. The bed is just that....a bed. They had the bright idea of putting a whole store's worth of sheets on it (5 that I counted) and then to top it off, they added a duvet which weighs more than a small child! Sleep under all this weight and I guarantee you that you will wish you had died and gone to heaven. Maybe that is what they mean by "Heavenly Bed". If you do manage to "wake" up in the morning (more than likely you won't have to worry about that since you'll be awake most of the night trying to find your way out of the "sheet" mess). then make sure you book one of their massages at the spa (take out a small loan first) because you will certainly need it! Now, if you don't have the money for the massage, then you can always go to your "Heavenly Bathroom" and use your "Heavenly Tub". What is this, you ask? No idea! Basically, it's a bathroom. Regular bathtub (no jets, or anything), regular vanity with sink, plain old shower with a plain old showerhead and a toilet (which they hide behind a door). Why they call it "Heavenly" is beyond me!
Oh yes, least I forget....In case I have not mentioned it, we booked the room for three adults. Unfortunately, for us, one of the adults was not a "ghost". At least as far as we were concerned. Nonetheless, everything in the room was for two people....two glasses, two sets of towels, two coffee mugs, etc. Oh yeah, there was a coffemaker in the room (the size of a small salad bowl) with some coffee and sugar. Some tea bags too. We did not have the courage to use any of it....afraid of being charged for it. Nowhere did it state that this was complimentary.
Last but not least....getting back to the three of us in the room....called the front desk to ask for an extra duvet to put on the sleeper couch. Forget about it! You'd think these duvets were heirlooms or something. We were told that they would not provide any more duvets. Sent up a blanket instead. This blanket must have been used during the first World War and they must have gotten it cheap. It certainy looked like it. Old, ratty and not very appealing. Certainly not a "Heavenly" blanket!
If you like eggs, bring a hen along when you go. Otherwise, empty out your bank account before you get there so that you have money on hand. You will need it if you want to eat something during your stay. We ordered two plates of eggs with bacon and one cheese omellete (there were 3 of us), one coke and a bowl of fruit. They did give us toast with the eggs (lucky us!). They seem to have forgotten to put the cheese in the omellete...well, not entirely; there did appear to be something yellow oozing out of the edge which might have been a half teaspoon of cheese.
The fruit bowl was okay, although at $13.95, we could have done without it!
Now, here's the grand total for this amazing meal - $80+ ! Just for the record, we ate this magnificent "breakfast" for dinner....it was the cheapest things on the menu. Had we chosen from the dinner menu, we would have had to pay far more than the cost of our plane tickets! Don't forget about the room service charges (18%+), not to mention that you still have to tip the person who brings up the stuff!
Try to walk to this place if you can. If that is not an option, take public transportation to get there. Otherwise, you will be paying $18 a day to "valet" your car! So, you don't want to valet? No probem. You can park it yourself. That will only cost you $13 a day. Those are the two choices. Nothing else! Do you hear the cash register ringing yet?!!!!
Nothing much to say about it. It is big. As far as pools go, it is okay. Pretty to look at. Free towels are available if there's any left by the time you get there. The towels are about the only free thing in this place.
You can rent a cabana (they are scattered all over the place....little rooms with doors) if you want more privacy, as they say. They come with a television. What the heck would one need this for anyway? It is bad enough what they rip you for the rooms. Why on earth would anyone want to pay extra for these things? If you go to the pool I would assume that you want to be in the pool. Why would you want privacy? Can't you just go to your room for that? The rooms do come with a "free" television and if its privacy that you really want, they provide this little thing you can hang on your door that says something like "Do not disturb....I'm in heaven right now". When I first saw this I thought the people in the room might be dead!
I guess it all goes back to the "Heavenly Bed" thing!!! You hang the thing on the door before you get into it. Just keep in mind that if you get "trapped" in the bed, nobody will find you since you have the thing hanging on the door that tells them not to disturb you.
Restaurants on Premises
Going to any of these all depends on what you had in the bank account that I spoke about earlier. If it was a lot, then, by all means, go eat in one of their restaurants. I promise you that you will go home penniless. Better to book a room at the Hard Rock Cafe and lose your money at the casino. At least you will feel more justified when you empty out your wallet! When we were there we noticed some people bringing in their own groceries. Very smart people. They must have seen the menus posted at the doors of the restaurants and decided to go to a supermarket instead. Probably needed money to get home with.
The Lobby and the Building
I feel really bad saying this but this really is one beautiful place. In fact, it is what initially "sold us" on staying here. If you are impressed with appearances, then you will be very impressed with this place. It is breathtaking to look at both inside and out. Here's an inside tip....find a way to get there. Maybe you can have someone drop you off and pick you up later. Go inside as if you are staying there. There will be plenty of people to open the doors for you so you will feel very important for no money. Walk around the place....don't worry....nobody checks. Well, that is not quite true. During the day you cannot get through to the pool. They have people standing there asking to see your room key. Now, at night, when one would think that security would be increased, you can walk in anytime you want! Go figure!!!!
Speaking of security....should you need to fax something or print something or use a computer, there is a room on the second floor for business services. ( Don't get any ideas that this is complimentary in any way. The use of this service is $6.50 for the first 10 minutes and then another amount after that....never bothered to ask once we heard the 10 minute price.) Anyway, do not go there alone if you are a woman.....the place is eerie. There is virtually nobody around and nobody seems to care who wanders through the place. There is no way to know who is a guest of the hotel and who is not. Not a very "safe" feeling to say the least!
Okay, that about does it......one of the "three" of us does not think that I should be saying all this....he liked the place. Sooooooooo, maybe you can read "his" review if he decides to write one! I guess he is not alone since most of the reviews I read have been quite favorable. I guess we are all entitled to our opinions. As for me, I stick to my assessment of this place. It was not a very good experience as far as I am concerned. Highly overpriced and overated! I will NEVER STAY AT ANOTHER WESTIN AGAIN!!!
- Official Description (provided by the hotel):
- The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more less
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort