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“Beautiful upscale hotel” 4 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Ranked #19 of 65 Hotels in Hollywood
1 review
“Beautiful upscale hotel”
4 of 5 stars Reviewed today NEW

Stayed end of August, it was great! Idk how there are so many negative reviews lately. No problems whatsoever. Every employee was kind, smiling, opened every door in the lobby anytime we were down. Both pools were open, very nice. Corner suite was very clean, balcony with great ocean view. The food & drinks served at the hotel are quite pricey but that is the only thing I could've wanted different. I would definitely stay there again. Many other restaurants etc within 5 miles.

Stayed August 2015
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844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Windsor, Canada
3 of 5 stars Reviewed yesterday NEW

Beach was average a little dirty. Room was a little nicer then average with a nice tub that had access to the rest of the room through sliding window. The glass doors to the toilet and shower were noisy when they close. The water took a long time to warm up in both the shower and the sink. There were cracks in the pool floor with sharp edges. Have to pay for everything wifi, business computers, expensive food etc.

  • Stayed August 2015, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avon, Indiana, United States
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

If you are looking for the grand dame of hotels on the water in Hollywood FL, this is it! It does not get any better than this. With the lavish magnificent lobby and sumptuous rooms, combined with the best service available from the door person to the housekeepers -- only excellence can describe the experience I've been afforded. Cristina Franco, Business Sales Manager, has been very accommodating to every wish. The Diplomat Prime, the hotel's premier restaurant, is the best steakhouse period. The pools and all the other amenities it offers are just superb.

Room Tip: Corner suites with balcony and ocean view are the best rooms
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  • Stayed September 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
106 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

aftet a 7 hour delay at the airport we got to hotel after midnight exhausted. Our check in girl was so sweet. We told her we were celebrating our 1st anniversary and she sent chocolate covered strawberries and champagne to our room. They are upgrading the infinity pool so while it was closed they gave us free chairs at the beach. We only used the big pool downstairs anyway.

This resort is first class all the way! It is beautiful and the staff from the bellman, valet, coffee shop, beach attendant and check in staff are all friendly, helpful and some go above and beyond for an excellent stay. This is our hotel of choice pre or post cruise from Fort Lauderdale or Miami. We love the Diplomat !

Stayed August 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear kaykels,

Thank you so much for sharing your experience! We are delighted to hear that you had a great check-in experience with our overnight team. We strive to make every stay unforgettable and are simply delighted we were able to achieve this goal for you! We thank you for your stay and look forward to welcoming you back again soon.

Warmest regards,

Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

How can you go wrong? This hotel is right on the beach. The rooms are large and the bathroom is huge! I ate at the beach bar (the BEST fish tacos) and the restaurant which was also delicious. Lots going on here because it has the convention center too.

Room Tip: If you are a Hilton member the wifi is free.
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  • Stayed June 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda V, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear Ann-Marie G,

Thank you for sharing your experience. Your kind review was greatly appreciated. I love the fish tacos at our Splash restaurant, next time try their wings and French fries! We cannot wait to welcome you back!

Sincerely,

Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Audubon, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I did thorough research for a hotel in the Fort Lauderdale area for a one day trip. I saw the Diplomat was highly rated so I booked two rooms early. I paid for an ocean view and requested a higher floor. The principal selling point of this resort was the see through bottom pool and the pristine beaches. Upon arrival at 3pm, I was told only one of my two connecting rooms was ready. We were assigned to a lower third flood ( floor 12 ) although I, as a Hilton Honors member, had request a high floor. Prior to my visit I had called three times to make small requests and confirm my reservation. The last call was on August 20, 2015, the day before our arrival. I was very surprised and disappointed to fond the see through pool was being renovated. There was no advising by the Diplomat staff prior to my arrival. There was only a sheet of paper on the check-in desk warning of the pool construction. In my opinion this lack of information was done on purpose to assure guests would not cancel their reservation. After two calls and promises our connecting room would be done in minutes, the cleaning crew left the room. I waited 30 minutes before I walked downstairs to tell them my connecting room was finally done. 5:25pm we finally had our connecting room. The beach was kelp and seaweed covered. It was like being on a grass covered beach. The west coast beaches and clean, warm and inviting. This east coast beach was obstructed with glasses, pitchers and trash from resort guests and a lack of follow-up cleaning by resort staff. Staff should not have to babysit adults but some level of effort should have been displayed.

In room dinner and breakfast service was exceptional and room sizes were excellent. If I was to remodel this hotel, those two things would not be changed. Those aspects were excellent. Unfortunately, the initial negative punch-in- the - gut was hard to overcome.

Better luck next time Diplomat.

Room Tip: You won't get your money's worth
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  • Stayed August 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved, Loved, Loved the hotel. It is beautiful on the inside and has lots of seating in the lobby area. We received excellent service from the time we drove up to the front of the hotel. Our room was clean and neat my only complaint would be no microwave in the room. We had a deluxe intercostal room with a wrap around balcony. The views of the city were awesome at night from the 17 floor. The bathroom was large and spacious. The hotel recycles which made me very happy as a tree hugger. There were multiple places to eat on the property. The health club was very nice but could have better lighting. The two pools were very nice and there was two hot tubs. Everyone was very helpful with directions, suggestions of places to eat/visit, ect.

There was a trolley that picks you up in front of the hotel for $1 each way on the weekends. The trolley will take you to the boardwalk and downtown.

Room Tip: The ocean view rooms were very nice but I enjoyed our corner room with a wrap around deck. All view...
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  • Stayed August 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hollywood
#3 Luxury Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
#16 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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