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“Amazing Staff, Great Service and Great Amenities. Beautiful Beach” 5 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Ranked #16 of 63 Hotels in Hollywood
Boston, Massachusetts
1 review
“Amazing Staff, Great Service and Great Amenities. Beautiful Beach”
5 of 5 stars Reviewed yesterday NEW

We just came back from Florida and this was such a nice hotel to relax and get some stress out of our lives. All I can say is WOW. Haven't been here in 6 years and oh boy did it change. Sunny Isles looks too busy with those big buildings. I loved Hollywood much more and there a quite a few new projects there that are very promising. We stopped by the Melia Costa Hollywood project and wow such a gorgeous property is coming in that area. I love Hollywood because it has that Florida look that we all come for. Looking forward to try the Melia Costa Hollywood hotel when we are back this winter or spring break. Who knows maybe we will even buy a vacation home there. There is also another big project but couldn't find the name..I know it was something like villa...Melia is definately worth stopping to see. The girl at their office gave us a link to their live webcam which shows the construction but also the beach. I check it out everyday to see the weather and feel on vacation. This is the link http://www.costahollywood.com and you need to click at the bottom of the page where it says webcam.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Miami
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed one night with my family. We went to spend two days and rest. The location is really good. The pool is gorgeous and the hotel is perfect for families!!!
The restaurant was really good. The room has an amazing view!!!!
The check in was really slow!! The room was not ready at check-in time and we had to wait a lot of time.

  • Stayed June 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel for business conference, at the beach, with very nice and big pools. I had a corner room with extra large balcony looking at the water and ocean... Bonus! Bathroom is amazing and very large. Hotel stuff was very friendly helping me with everything... WiFi ok. Ask for upper flores.

Stayed May 2015, traveled on business
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Best Spa service in south Florida!
Outstanding employee Ford Gonzalez makes the whole experience top flight - anticipating every need for his customers.
The folks doing the massage are totally professional and really know their craft. If you stay at the Diplomat in Florida make sure you try the Spa.

Stayed June 2015
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Mid Florida, Florida
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

Let me start by saying I would have loved to give this hotel 5 stars. Its a big beautiful hotel, nice property, beautiful landscaping & lobby decor, very comfortable beds, clean white linens, clean floors, appropriately stocked with towels and other toiletries, beautiful large overhead rain shower head, nice deep soaking tub that opens up to the room so you can watch TV while in the tub...and of course on a very nice beach.

Now the downfalls.
1) We checked in very quickly but were not told that we need to notify the desk that we were self parking. It got a little confusing when exiting the parking garage for the first time. They did clear it up when we came back to the hotel and reprogrammed our key cars to include access to self parking (it was just an annoying hassle when we needed to leave for the first time and were in a hurry)
2) Took me a minute to find the toilet, but its behind a glass partition adjacent to the shower. Since there are wood sliding doors that open up to the room for the tub and no exhaust fan to filter noise its a good thing my husband and I aren't shy about bathroom noises because you can hear everything!
3) I simply cannot give a hotel 5 stars that charges separately for internet access. I believe it was 7.95 per day for internet access. When you are paying $200+ dollars per night to stay at the hotel, there should be complimentary internet access.
4) Not a nice view. We were hoping for a nice relaxing view, instead we had a view of a roof top and another building across the way. If we jammed ourselves into the corner of the window and strained to look we could get a peek that the ocean was there. Not really what you would call "view of the water" and quite disappointing for the price.
5) Could not open our window for fresh breeze because it was too noisy from the roof top A/C units just outside our room and down maybe 1 level.
6) A/C just didn't get cold enough. We keep our own home at 68 degrees at night. Its quite cool there.... the A/C had a governor on it and would only go so far. Though it said the room was 65 degrees it definitely didn't feel like it was anywhere close to that. We didn't even have the curtains open letting heat in from the window so it couldn't have been that.

Overall I would have loved to give this hotel more stars for its great points but when you spend $200+ per night plus parking plus internet... I do expect a little more. Ive had room features just as nice at the La Quinta for half the price.

Room Tip: We were in the North Tower 7th Floor. There are other rooms with different views... ours was just t...
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  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanford, Ca
Top Contributor
101 reviews 101 reviews
73 hotel reviews
Reviews in 58 cities Reviews in 58 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for one night and found the hotel suffers from a clash of ideals. On the one hand the service, the rooms, the grounds were first rate. Check in was easy, our room was an ocean front with balcony, roomy, clean and comfortable. Once again excellent. The problems we had occurred at the pool, I wasn't sure what the hotel had in mind, but be prepared that there is no separate adult pool. Kids run amuck everywhere, throwing basketballs at the hoop in the pool and basically running the pool like a day care center. Same for the infinity pool, there was no pool area that was not filled with screaming kids and parents; which is cool if that's the ambiance the hotel is searching for, but it just doesn't fit the decor. Also the clientele did not reflect the image the hotel is advertising on their website, some were downright scary. If I had booked a stay for longer than one night, I would have left and moved to a different hotel. At the buffet breakfast the next day, people were bullying the omelette chef, and even went behind the chef and stole another persons omelets! People were taking other peoples food from the buffet line, it was crazy. If you have a family then I am sure you will find this hotel perfect since the kids can have the run of the place, but if your looking for an up scale adult, relaxing experience on the beach; you may have to move up to a different property.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As someone in the Hospitality Industry I pay close attention to all of the details. I can honestly say that the Diplomat has it all. Cleanliness, great service, knowledgeable staff, awesome amenities, all types of restaurants and a great location. I was trying to nitpick and the only thing that I could come up with is maybe adding a microwave to the rooms - we went out to eat every night so I am definitely nitpicking. I also wanted to mention that Aerica (concierge), Ed Walls and Lourdes Salazar all went out of their way to make my stay enjoyable. Thank you for everything that you do! We hope to visit again soon!

Room Tip: corner suites are the best - very large and great view
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Hollywood
#3 Luxury Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#14 Romantic Hotel in Hollywood
#14 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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