We stayed here for a few days over Easter break. The rooms are quite nice and clean. The staff, though, seemed overwhelmed by the full occupancy. It is a really big hotel and was completely full because of the holiday. There were lines everywhere - to check in, to talk to the concierge, to get drinks ... and don't even bother trying to get into breakfast! The "lines" for breakfast were the worst. A complete mess created by incompetent hostesses. One would take names and party sizes and another would seat the guests. But the one taking down names couldn't spell very well, so when it came time to call the names, she would butcher them so badly that nobody would respond. Add to that the fact that half the time, they would forget to cross off parties they seated or can't find, and you get a crazy mess that forced us to give up our included breakfast and seek sustenance elsewhere.
Not all service was so bad, however. Our cleaning staff was quick and friendly. As was the security personnel who helped us look for some lost items.
- Official Description (provided by the hotel):
- Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more less
- Reservation Options:
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort