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“Best hotel experience” 5 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Ranked #16 of 64 Hotels in Hollywood
Kansas City
1 review
“Best hotel experience”
5 of 5 stars Reviewed yesterday NEW via mobile

We decided to take a break from family over Memorial Day weekend and chose this hotel. First, Patrick Goad, who was working the check in desk, treated us like royalty and was very accommodating helping us get our phones charged (long story). We checked into our room which was first class and had the most amazing view of the ocean. Then we went out to the pool that night which was heated and immaculate. We got back to our room and received a snack basket for our children from Patrick. I'm a Hilton Honors member and this kind of special treatment that doesn't cost a lot of money but goes a long way will keep me loyal to Hilton.

Stayed May 2015, traveled with family
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514 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Woodstock, Ga
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for our 30th anniversary. We arrived for check in in our own car and the immediate impression is to quickly unload and quickly remove your car. We live in Atlanta and understand the importance of move and move fast. But this is a vacation! Check in was steamlined. Patricia was warm and welcoming. She was very kind and professional. I went to the room with the waiting bellman before my husband could return from the parking garage. Our room was very lovely and clean. The bellman was kind and helpful. My husband arrived some 15 minutes later to tell me how difficult the parking entry was. We unpacked and then left to drive around the area. Leaving the parking garage was not easy. We observed others having difficulty using their keycard as instructed to exit. We finally paid with credit card to leave. We brought this up at the front desk and were issued new key cards. They didn't work either. We explained our frustation to Joseph at the desk. He was very professional and helpful. He helped to resolve our unfortunate experience. Please remedy the self parking headaches. It appeared to be a problem for others as well. The Diplomat is a very modern, beautiful and busy hotel. The lobby feels like Grand Central Staion in New York. Lots of business travelers coming and going. The Convention Center is adjacent to the hotel. There was an out-door concert there for a private group. The music was loud and unavoidable. We could not enjoy the lovely evening outside. The staff was great! The room was beautiful, though smaller than the other Hilton properties. Overall we did not enjoy our stay.

  • Stayed May 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW via mobile

This was our second year in a row at the Diplomat. What a great hotel we love it!!! Super clean room. The beach was also a great bonus. The lobster rolls at the lobby bar are the best!!! We will be back again

Stayed March 2015, traveled with family
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Park Ridge, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

I visit the Diplomat every year during Memorial Day weekend. This year the beach service has improved significantly thanks to the staff at the beach, one specifically, Trevoy Shaw. Each day he made sure we had everything we needed without having to ask. This is what I call excellent service! Thank you Trevoy!

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Lemoore, California
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here two days after a 8 day cruise. Got a good discount for the room after checking multiple hotels. Parking right across street $25/Day though but convenient. Bar/Restaurant be the inland waterway across the street very friendly. Hotel staff very friendly and room was ample with good amenities. Mentioned to staff a betted cleaning in the corners of the shower could be done. All in all a good place to stay, some attention to detail needed to keep the Diplomat name but would recommend to anyone. Beach access great.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jacksonville, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

It certainly does not meet the Hilton quality. The internet access was horrible even though were charged $12.00 extra per day. We never got fresh linens and the duvet cover was stained. We reserved adjoining rooms month before our stay and even conformed it the day before. We did NOT get adjoining rooms. I would never recommend this hotel to anyone. I will never be back. Not worth the money at all

  • Stayed May 2015, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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Elkridge, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Diplomat is a gorgeous hotel on a beautiful beach. The rooms were standard size, but very nicely appointed. The food at the cabana is delicious, albeit overpriced...but that comes with the territory at a fancy hotel. That's where the positive experience ends.

My friends and I were on a girls trip and stayed at The Diplomat. We checked in immediately upon arrival AFTER waiting 40 minutes behind only 3 other groups checking in line. The desk manager checked us in and was initiallly unapologetic. Ultimately, he let us check in early to a clean room as his "make nice" for us.

We opened the door to our room and it hadn't been cleaned from the previous occupants. This wasn't a huge deal because we could change our clothes and keep our stuff in a friend's room. When we tried again at 4:00, the beds had been made, but we walked in on hotel staff steam cleaning our carpet. The rooom was clean, but the entire content of the mini-bar was on the top of the dresser. He excused himself and we began unpacking. Within minutes, another housekeeper let herself in WITHOUT KNOCKING to return the contents of the mini-bar to the inside of the mini-bar. When she saw us, she apologized and told us she'd come back later. She didn't.

She didn't return until the next day after noon. After a fun day at the beach and an awesome dinner with our group, we girls were going to have a "pajama party" in another gal's room. Unfortunately, our 2 room keys no longeer worked. We were locked out of our room. After going downstairs twice for 2 new keys each time, the evening manager brought 2 new keys upstairs. NONE of the SIX keys the front desk made worked. (point: she didn't test the keys before getting us from our friend's room) She called to the security officers. It took another 10 minutes before he came upstairs. His master key didn't work. The manager determined that the lock's battery was out. The night manager then called for an engineer. She was not only completely unapologetic but actually blamed us for somehow annoying her and her staff because our keys didn't work. (Have I mentioned that this all began at midnight and we had to wake up at 5 for an early plane ride home?) She didn't know if the man approaching us was the engineer and ASKED HIM IF HE WAS THE ENGINEER. How does a big fancy hotel night manager not know her staff...or at least recognize his uniform?? After another 20 minutes he was able to get us into our room. In all, it took over an hour to get us in our room and we didn't get to sleep until 1:30 a.m. (Again, we were waking at 5:00 to catch an early flight. Why?? Because we are moms and it was Mother's Day. We wanted to be with our families. Did I mention that I am the mom of a child on the Autism Spectrum? This was hardly a relaxing end to a relaxing weekend.)

In all, I would not recommend this hotel to anyone I care about. Or anyone else either. Please don't stay there.

Room Tip: Beach View...but don't stay here!!!
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Hollywood
#3 Luxury Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#14 Romantic Hotel in Hollywood
#15 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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