We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Diplomat Resort & Spa Hollywood, Curio Collection by Hilton to your Saves list
Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
Hotel deals
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Spring Getaways From $249
Ranked #17 of 64 Hotels in Hollywood
Certificate of Excellence 2014
Rye, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Nickle and Dimed”
2 of 5 stars Reviewed yesterday NEW

Let me start with the positives: The pool is great, there is more than enough chairs and getting towel is extremely easy, and not strict.

The negatives: You feel nickle and dimed every second and the service was not great. First, there is a built in 18% gratuity for EVERYTHING. When you go to the pool bar and buy an overpriced beer for $7.50, the bartender gets a $1.35 tip for handing you a can and a cup. I paid $8.85 for a Corona in a can!

Housekeeping is not great. The first day we were there I had to call the front desk for cleaning and they said I must have the "do not disturb" sign on my door, which was not true. The second day housekeeping just made the beds. Garbage was not take out and sand was on the floor.

Do not forget anything that needs to be sent to the hotel! We forgot something for work and had them FedEx it down. They told us it would be sent to the Business Center, and we could pick it up there 7am-8pm. What a nice service! (or so we thought) We were charged $5.00 for a signing fee! They said any package under 5 lbs has a $5 charge. I have never heard of such a thing!

I just feel ripped off for the price we paid....

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

374 reviews from our community

Traveler rating
    149
    114
    71
    27
    13
See reviews for
80
86
12
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Pembroke Pines, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

If you are looking for a reasonably priced resort hotel in south Florida, look no more. Curio Diplomat Resort & Spa in beautiful Hollywood Beach delivers!! Location, cleanliness, efficiency, and elegance all included. Staff are friendly and very helpful. I enjoyed my stay and will be back again and again!!

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many hotels for conferences all across the country. The hotel and conferencce center staff was one of the friendliest staffs I have ever encountered. From the housekeeping staff to the restaurant staff, very friendly and professional.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I are staying at this hotel for a long weekend away from the cold. Overall this is a lovely hotel with great customer service. They often went above and beyond - including offering some comped food when we were awakened by the fire alarm accidentally going off at 1:15 AM. However, I have one BIG complaint that the folks in charge do not seem to wish to address. We came here to relax and unwind, but unfortunately the music in the pool area is so BLARINGLY LOUD it makes it hard to read or even hear the person talking next to you. Unfortunately most of it is horrible dance music, which is an interesting choice for a family resort. I asked several different staff members, a manager, and the hotel concierge to lower the music. The concierge told me it is kept at that level "so everyone can enjoy it." Really? Ridiculous, and not what I would expect at a hotel of this caliber.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, 3 days ago
Dear Debbie T,
Thank you for sharing your feedback from your recent getaway from the cold. We are glad to hear that you and your husband were able to enjoy your vacation overall; however, would like to extend our apologies for the fire alarm going off in the middle of the night as well as for the music being louder by the pool area. We appreciate your feedback and have shared it with our management team as we are always looking for ways to enhance our guests experience while staying with us. We hope to have an opportunity to welcome you back again.
Sincerely,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watseka, Illinois, United States
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing time, can't wait to get back! Loved the service and the staff attitude, made for a remarkable first visit. The property is beautiful and the weather was perfect! Already planned our return trip for our five year anniversary! Many things to do and places to visit within a short car ride.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, 3 days ago
Dear Tim S,
We are thrilled to hear you enjoyed your recent honeymoon at our resort! We are glad to hear you had an amazing time and were able to enjoy our hotel, the weather and the local area. We cannot wait to welcome you back for your 5 year anniversary!
Sincerely,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The exterior of the hotel is contemporary and simply awesome. The room we had was great and came with a huge balcony an amazing view of the ocean. The rain shower felt great. I'm contemplating upgrading my home shower-head based on the one in their bathroom. The two pools were great. One pool had a waterfall bridge with a see-through bottom. The beach access is great. The only complaint we had is that guests are charged for beach chairs and umbrellas which are complimentary around the pools.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, 3 days ago
Dear Michael M,
We are glad to hear you enjoyed your recent vacation at our resort and that you found our hotel and amenities suitable to your needs. We look forward to an opportunity to see you again.
Thank you,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have been hesitant to write this review because I love the Diplomat and have stayed here before... Normally, I would recommend this resort with no problem. Unfortunately, our rooms were starting to show their wear(which is normal when a property in right on the beach.) We had 3 rooms and a suite, all on the same floor and although they are nice, the suite area was especially worn and tired looking. This needs to be maintained better for this level of a resort. Our friends had the penthouse suite with the baby grand in it and I have to say- that room/suite was huge and very updated and absolutely beautiful! Which leads me to hope that they are updating the other rooms too. I hope. The cleaning staff was a little slack also; however we stayed just after Christmas through New Year's day so I imagine this is a crazy time. A large portion of the rooms face the beach/ocean and the view is absolutely beautiful! The view for the other side of the hotel would be the intercoastal and downtown Hollywood. This property is right on the beach with its own beach frontage which they rent the chairs out for( it was only $8 for the day- so very worth it.) The pools are beautiful and have lots of seating which fills up quickly as the guests seem to run down in the morning and place towels on them to hold them for the day. There are small cabanas to the sides of the pool that can be rented out. The spa was beautiful and serene and is right on the property now. We had massages and facials and it was so relaxing and worth it. The workout room is a two-story room that is great and the hotel lobby is a perfect place to sit and hang out. This property is located just above the Miami area in Hollywood so it's not too much of a drive south.

Room Tip: Request room with a balcony overlooking the beach.
See more room tips
  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, 3 days ago
Dear Robin S,
We appreciate you sharing your feedback from your family vacation during the Christmas and New Year’s holiday time. This is a busier family time at the resort and we would like to apologize you had found a lack in service and cleanliness during your stay. We are glad to hear that you and your family have loved our resort in the past and we hope to continue to welcome you back for more great vacations in the years to come.
Thank you,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Diplomat Resort & Spa Hollywood, Curio Collection by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#4 Business Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#12 Family Hotel in Hollywood
#12 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Travelocity, Booking.com, Despegar.com, Agoda, Hilton Hotels, Odigeo, TripOnline SA and Tingo so you can book your Diplomat Resort & Spa Hollywood, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

Owners: What's your side of the story?

If you own or manage Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.