Let me start with the positives: The pool is great, there is more than enough chairs and getting towel is extremely easy, and not strict.
The negatives: You feel nickle and dimed every second and the service was not great. First, there is a built in 18% gratuity for EVERYTHING. When you go to the pool bar and buy an overpriced beer for $7.50, the bartender gets a $1.35 tip for handing you a can and a cup. I paid $8.85 for a Corona in a can!
Housekeeping is not great. The first day we were there I had to call the front desk for cleaning and they said I must have the "do not disturb" sign on my door, which was not true. The second day housekeeping just made the beds. Garbage was not take out and sand was on the floor.
Do not forget anything that needs to be sent to the hotel! We forgot something for work and had them FedEx it down. They told us it would be sent to the Business Center, and we could pick it up there 7am-8pm. What a nice service! (or so we thought) We were charged $5.00 for a signing fee! They said any package under 5 lbs has a $5 charge. I have never heard of such a thing!
I just feel ripped off for the price we paid....
- Official Description (provided by the hotel):
- Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more less
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort