This a letter I sent to the hotel after my stay:
Dear Diplomat Resort and Spa:
The second night I spent at you hotel was horrendous! The fact I had no electricity in my room for more than 14 hours was the least of my concerns. Despite multiple attempts at communication with front desk hotel managers with concerns about the lack of electricity; I never received follow up calls from the managers as promised. At 12:30am we were awoken by a security guard who informed us that our room was dangerous and we must pack our bags and evacuate! I again called the front desk who apparently knew nothing about the security officer's safety concern! Despite this, the manager Fabiola on 2/28-3/1 told us to pack our bags (in the dark ) and prepare to evacuate!
We fell asleep waiting to evacuate, never receiving a follow up call as once again promised! We were awoken by our lights and television coming on at 2am instead!
My wife and I experienced a horrible day of the worst customer service ever!!!!
As a longstanding Silver and Gold Hi-Honors member I would expect to be treated fairly and with the respect anyone deserves. I am extremely disappointed by this experience.
At this point I am considering never staying at this hotel again.
- Official Description (provided by the hotel):
- Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more less
- Reservation Options:
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort