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“Relaxing Stay and great pool” 5 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Escape the Cold From $279
Ranked #18 of 65 Hotels in Hollywood
Certificate of Excellence 2014
New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Relaxing Stay and great pool”
5 of 5 stars Reviewed yesterday NEW

Stayed here for (unfortunately) only one night. It was during the week so we got a great rate on a room. The welcome staff was very nice, they let us get a room on a high floor to have it quieter.

The pool was incredible, tons of space, great views of the ocean. The beach amenities were also very nice, and the poolside drinks hit the spot. The location is not the best if you want to walk around, but if you are just planning on spending most of your time at the beach and the pool like we were you will not find a better experience than the Diplomat.

Room Tip: Ask for a high floor if you can
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
    114
    90
    57
    26
    12
See reviews for
67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Basking Ridge, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Upon arrival, the first person I met was Regina at the Front Desk. After a 5 night stay I feel like I made a new friend. She went above and beyond each time I needed assistance. I plan on making this an annual trip and will always ask for Regina upon arrival.

Marisa from NJ

Room Tip: Get the walk out balcony if ocean front. You'll regret it if you don't.
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  • Stayed February 2015, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Beautiful lobby and wonderful, friendly people at the front desk making check-in a breeze. Shanique went above and beyond to make sure that our stay was one that we would always remember. The location is excellent right on the ocean. We ate in all the restaurants and the food was good but a little pricey. My biggest complaint is that we stayed on the 20th floor and it took about 15 minutes to get hot water in the shower. My husband had the same complaint with the hot water. It also needs some entertainment.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, United States
1 review
3 of 5 stars Reviewed yesterday NEW

It is a wonderful hotel that is lacking the quality of service for as nice as the facilities are. After one call to the front desk very slow response. After a complaint about the tv I never received a response and the tv didn't work the rest of the time I was on the property.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester County
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Our total bill for our stay was $1700.00 , after we checked out we see they added another charge of $11.00 to our bill for two bottles of water that was on the dresser, we feel the charge was not clear ,we called the hotel and was hoping they would reverse the charge , but the hotel was short with us .... Parking $32 per night , beach chairs $26 , breakfast buffet $50 for two , room apx $410 , ... I am still hoping the $11.00 will be credited back , such a small amt , but this hotel nickel and dimes it guest ....

  • Stayed February 2015, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

My company set up our yearly meeting at the Diplomat Resort. I decided to go a few days early with my husband to relax and enjoy the sunshine and beaches. The first few nights we stayed in an ocean view room. It's beautiful but I definitely enjoy the city view room better. Samantha at the front desk said the view was unbeatable and she was correct. The city is flat so you can see everything, feeling like you're on top of the world. Thank you Samantha.
My run in with "Ragina" whom others seem to rave about was unpleasant- but that being the only down side of my trip, I'll overlook.
Make sure you use the concierge services. Rachel was very kind and full of information on South Beach then the next night Lauren got us into a restaurant that we were told was completely booked.
I worked with Natalie to get a cabana pool side, she is a joy to talk to. Also, special thanks to Collin (bellhop) for hauling out our luggage straight into the taxi for us.
Overall, I loved the Diplomat and will be back in the fall to see what other changes have taken place with the Hilton.

Room Tip: Go for the city view on a higher floor. (Mine was on the 25th floor)
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear Mary S,
We are glad to hear that you and your husband were able to enjoy a few days relaxing before your conference here at our resort. We are also thrilled to see that many our employees had assisted to make sure you enjoyed the resort and local area. We look forward to an opportunity to welcome you back again.
Thank you,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent experience with front desk. Employee Jeannine went above and beyond to satisfy our additional requests regarding our room.
When the first impression is made with such great care, the rest of the stay flows nicely.

It should be noted that the rooms were very clean. Management now needs to begin an update rooms and tend to deferred maintenance in the accommodations.

Room Service was excellent with great turn around time ( 20 minutes ).

Wifi should be a free service.

Hope to see the necessary upgrades on my nest visit.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear multiowner,
We are thrilled to see that you enjoyed your overall visit with us and that it all started once you arrived to our resort and met Jeannine. We are glad she was able to assist you with your requests regarding your room and that you found your room service to be tasty and prompt. We look forward to welcoming you back for another relaxing retreat.
Sincerely,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#4 Business Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#16 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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