I went to a conference that was onsite and my wife and I stayed at the Diplomat. The service was exceptional throughout, from the time we checked in and throughout our stay. Of special note was the service we received from Isaac, who served us as we checked in. Isaac was willing to listen to u and work with us and provided us with a room perfectly suited for our needs. Next, LD was seemingly ubiquitous and was always friendly and helpful whenever I saw him. He is a great ambassador for the hotel. Lastly, I believe our maid was Teresa, and she was always a delight whenever we saw her on the hall and she always did a great job with our room. The hotel enjoys a great layout and is very well decorated. But the staff and their service is what stands out.
The one drawback was that the onsite restaurant was often closed and not serving. The only other "on-site" option for more casual dining was Rivals, which is located across the street. But Rivals often had group reservations and was not overly accommodating for walk-ins. This combination of the two were the primary drawbacks of our stay.
Still, a great hotel and a wonderful stay. We hope very much to get back there. RL
- Official Description (provided by the hotel):
- Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more less
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort