We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel but pricey for what it is...” 3 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Diplomat Resort & Spa Hollywood, Curio Collection by Hilton to your Saves list
Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Exclusive Rates From $279
Ranked #21 of 65 Hotels in Hollywood
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Nice hotel but pricey for what it is...”
3 of 5 stars Reviewed yesterday NEW

I've given this hotel three 'stars' although it probably warrants four - but for the price charged I think it's only really worth three

So... this is a good hotel with a great beachside location but they charge a great deal for this and the rooms are actually pretty small. When I checked in I was told I'd been upgraded to a balcony room - the room they gave me had a view over the car park and this really did not feel like an upgrade, so I called reception and they moved me to a partial sea view room - turns out this really wasn't that much better, the view was definite partial and the room still pretty squishy!

Food was good here - the hotel has a great steak restaurant - again pricey but very good and worth it.

I don't think I'd hurry back here as the $350 per night room charge for a small room with no real view is just not worth it - but I can't actually fault the hotel, just poor value for money in my view.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

191 reviews from our community

Traveler rating
    66
    58
    40
    18
    9
See reviews for
45
45
5
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Diplomat is a very nice hotel. Nice lobby, nice rooms and nice pools. Hollywood, Florida on the other hand is pretty boring and seems to have mostly an elderly population. If you stay at this hotel, plan to take Uber or a Taxi and head to South Beach or Las Olas!

Room Tip: Choose an Ocean View room with a balcony. They also overlook the property and the pools.
See more room tips
  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed yesterday NEW

Got checked into an occupied room (which was by itself already a terrible thing). But when I returned my card key to the front desk, the first comment was not an apology but rather why it took me so long to report the problem (I met friends in the lobby before going to the room). Plus the toilet had not been cleaned - pretty skanky welcome.

  • Stayed January 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were here, me and wide, for a smaller business conference.
Service was very good, facility was good. Pool and beach were great.
Room we had was nice, facing the ocean with balcony - very nice.
Could have been a little more clean, my wife noticed some mold on the edge of the shower door strip.

We tried the breakfast buffet, it was $25 and only OK, nothing special.
Also, nice to have the "fresh" store in the lobby - convenient and expensive, but what do you expect.

Nice place, I'd stay here again. Hope they improve the food quality with new Hilton flag.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear John F,
We are glad you and your wife enjoyed your recent visit to our resort for your business conference. It seems you also had an opportunity to enjoy our facilities as well as some of our restaurants. We are thrilled you found your ocean view balcony room to be nice and would like to apologize some of the cleanliness was not up to our standards. We truly appreciate your feedback and look forward to an opportunity to welcome you and your wife again.
Thank you,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First off, the staff is amazing and they work very hard to make your stay special. The hotel itself needs some work. It is obvious that Starwood did not put much into this property the last couple of years that they managed. It is unfair to Hilton to beat up this review too much. They just took over the property thus the 3 stars. We would like to come back a year from now and see if Hilton has brought the property back up to world class resort standards.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Top Contributor
75 reviews 75 reviews
60 hotel reviews
Reviews in 59 cities Reviews in 59 cities
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The surroundings, pool and beach area are all quite nice, as is the lobby. However, the rooms are quite dated and the amenities (a cheap Mr. Coffee machine in the room, low quality toiletries, WiFi free only in the lobby, etc.) are poor. The prices in the coffee/market shop are quite a ripoff - $1.75 for one banana as an example! For being a resort and the room rate I paid, I would have expected a lot better.

They changed from a Westin to Hilton, so possibly this could be an explanation for the drop in quality.

On the positive, all of the staff are very friendly and helpful.

Room Tip: Balcony overlooking the ocean was very nice, particularly being able to watch the sunrise.
See more room tips
  • Stayed January 2015, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear rbmb,

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels bring you to our area.

Thank you,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

My hubbie was here for his company trip with our kids and we had a great time. From check in to check out Regina took care of us. She was like our mini secretary. She micro managed our entire trip_ it was work for my husband but Regina gave such great service it felt like a vacation. She insisted we go to Rivals and lobby bar on two seperate occassions and we fully enjoyed ourselves. She always had a joke for our tempramental toddler and that just stole my heart. They have so many things to offer and we didn't get to enjoy everything so we will be back in March for a real vacation. Can't wait to see her!!! We miss her wit already.

Hotel is very clean and everyone goes out of their way to help you. The pool and beach is truly wonderful and Phillip is great.

I wish housekeeping came by more earlier to clean our room! We will definitely recommend this hotel to our friends and family visiting Florida.
Thank you Diplomat and Regina.
The Woodley Clan

  • Stayed January 2015
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Relations Manager at Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, responded to this review, yesterday
Dear Woodleywoodchux,
We truly appreciate your feedback from your recent visit and are so happy to see that Regina was able to make a company trip feel like a vacation. We are glad to see that you and your family thoroughly enjoyed your time at our resort and we look forward to welcoming you back in a few months for a “real vacation”.
Sincerely,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Diplomat Resort & Spa Hollywood, Curio Collection by Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#6 Business Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Travelocity, Hilton Hotels, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Diplomat Resort & Spa Hollywood, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

Owners: What's your side of the story?

If you own or manage Diplomat Resort & Spa Hollywood, Curio Collection by Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.