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“Nice hotel, great pools and beach, food is only OK” 4 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Ranked #21 of 65 Hotels in Hollywood
Saint Paul
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Nice hotel, great pools and beach, food is only OK”
4 of 5 stars Reviewed yesterday NEW

We were here, me and wide, for a smaller business conference.
Service was very good, facility was good. Pool and beach were great.
Room we had was nice, facing the ocean with balcony - very nice.
Could have been a little more clean, my wife noticed some mold on the edge of the shower door strip.

We tried the breakfast buffet, it was $25 and only OK, nothing special.
Also, nice to have the "fresh" store in the lobby - convenient and expensive, but what do you expect.

Nice place, I'd stay here again. Hope they improve the food quality with new Hilton flag.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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186 reviews from our community

Traveler rating
    65
    57
    38
    17
    9
See reviews for
44
44
5
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
London, UK
Top Contributor
75 reviews 75 reviews
60 hotel reviews
Reviews in 59 cities Reviews in 59 cities
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed yesterday NEW

The surroundings, pool and beach area are all quite nice, as is the lobby. However, the rooms are quite dated and the amenities (a cheap Mr. Coffee machine in the room, low quality toiletries, WiFi free only in the lobby, etc.) are poor. The prices in the coffee/market shop are quite a ripoff - $1.75 for one banana as an example! For being a resort and the room rate I paid, I would have expected a lot better.

They changed from a Westin to Hilton, so possibly this could be an explanation for the drop in quality.

On the positive, all of the staff are very friendly and helpful.

Room Tip: Balcony overlooking the ocean was very nice, particularly being able to watch the sunrise.
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  • Stayed January 2015, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

My hubbie was here for his company trip with our kids and we had a great time. From check in to check out Regina took care of us. She was like our mini secretary. She micro managed our entire trip_ it was work for my husband but Regina gave such great service it felt like a vacation. She insisted we go to Rivals and lobby bar on two seperate occassions and we fully enjoyed ourselves. She always had a joke for our tempramental toddler and that just stole my heart. They have so many things to offer and we didn't get to enjoy everything so we will be back in March for a real vacation. Can't wait to see her!!! We miss her wit already.

Hotel is very clean and everyone goes out of their way to help you. The pool and beach is truly wonderful and Phillip is great.

I wish housekeeping came by more earlier to clean our room! We will definitely recommend this hotel to our friends and family visiting Florida.
Thank you Diplomat and Regina.
The Woodley Clan

  • Stayed January 2015
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel, great view and lovely, heated pools. Would have preferred queen size beds for family of 4. Food was good. Service was as well. Parking and wifi are not free. Beach is nice but hotel doesn't provide the beach chairs or umbrella's so beware, I was caught off guard our first day. Had a great time and would return but just for a couples getaway.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
142 reviews 142 reviews
44 hotel reviews
Reviews in 63 cities Reviews in 63 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Participated in a business meeting here with >200 participants.

Rooms: Had a 20th floor end unit essentially 1 bedroom apartment. Very spacious. Long balcony. Very close to ocean, great sounds, smells with door open. Climate control worked well. Generally room and furnishings have some miles, but everything functioned well and bed was very comfortable. Room was quiet and cleaning was good.

Meetings: Big facility. Lots of walking, stairs, elevators, escalators. Breakfast was really good. Servers were all very professional, timely, helpful. Had some issues with size of rooms and acoustics, but not sure if that was due hotel or my Company's planning.

Pool/beach: I didn't spend much time outside, but seemed like really nice facility. Beach has great sand and seems you could walk North/South forever. Not very deep in front of hotel, but plenty of room. Sunrise is beautiful. Later afternoon gets shade due to being on West side of Florida and height of building.

Good Wifi in sleeping and meeting rooms.

Room Tip: End units are huge! Higher rooms can be so high it is hard to see beach.
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  • Stayed January 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here as part of a business conference. Excellent corner room with a large balcony. Great view of inter-coastal waterway and city. Very comfortable room. Excellent staff, very responsive and helpful. Thanks!

Room Tip: Choose a corner room on the city side for excellent nighttime views.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torino, Italy
1 review
2 of 5 stars Reviewed 4 days ago NEW

high price very impersonal. no help accorded over complaints. internet connection charged in the room.beach bed charged even for one hour.cooling system in the room noisy and impossible to stop. price service are not clear

  • Stayed January 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#5 Business Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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