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“Definitely not a Westin anymore!” 3 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Hotel website
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Hotel amenities
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Winter Rates From $279
Ranked #21 of 65 Hotels in Hollywood
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
“Definitely not a Westin anymore!”
3 of 5 stars Reviewed yesterday NEW

Gone downhill. Look down at pool from balcony, filthy! Told manager, he said its cleaned every day. No chance. I have a pool, unless you scrub the walls every now and then a skim job doesn't clean your pool. Staff nowhere near as pleasant and friendly anymore even though lots are the same people. Must have had to start at the bottom with Hilton now. Too bad. Not much beach and insane rental prices for a spot on the beach in a chair.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
    37
    22
    19
    7
    5
See reviews for
15
24
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Albuquerque, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel was beautiful and extremely comfortable! The beautiful pools and hot tubs were amazing! Walks and swims in the ocean were invigorating! All staff at the Diplomat Resort and Spa were Exceptional!! Roxanne, at the Splash Bar went above and beyond to help me following one jelly fish sting. I would HIGHLY recommend the Diplomat Resort and Spa in Hollywood, Florida!!!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had a great stay and want to especially thank Regina for her help. All the staff was great. We also enjoyed the location. There were some excellent restaurants nearby. We plan on staying at the Diplomat in the future.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manalapan, New Jersey
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and baby just had a really great stay here. We stayed for 5 nights. The service is excellent. The first room that was given to us had a very strong odor and we were concerned because we had a young baby, they immediately moved our room and gave us a free upgrade due to the inconvenience. I like that they give you the single cup Starbucks coffee to brew in the room. The cafe downstairs has delicious coffee too. The staff is very friendly. We stayed at the crown plaza down the block before and for almost the same price the diplomat wins hands down. I just didn't like that even though you stay at the hotel you have to pay for beach chairs and umbrella, which can get very pricey if you want to lay by the beach every day during your stay.

  • Stayed November 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Clean room? Yes
Good service? Not really
Good atmosphere? Yes
Worth the price? probably
Will we go back? No

It's a great location, we were able to walk up to the boardwalk on Saturday night, and again on Sunday morning for some beach food & drinks. There was a convenient store right at the elevators which provided last minute drinks & snacks for in room fun. The room was not too expensive, and the pool was gorgeous. However, if you want a chair on the actual ocean, you have to pay an extra $12/person. Not even the Fountainebleau charges for chairs unless you want a cabana.

Here's the service rant:
Wifi was not complimentary, waters in the room were $3, and parking is not cheap.

As a Gold member of Hilton Honors, we are usually offered great service and complimentary late check out. When we asked for late checkout at this hotel, the front desk representative literally laughed at us. We ended up getting it extended until 1PM at check out. I then called in the morning to confirm we couldn't get a later check out, and solidified that we would not be leaving until 1PM. We then went to the pool for the day and returned the the room at 12:30 to shower and check our bags while we went to the boardwalk. Except our keys didn't work. So when we went back to the desk to complain that the keys had been turned off, she explained that we should have stopped by the desk to get the keys extended that day. Yet they never said anything during check in or my call about this. We went back up to the room and the keys still didn't work. The staff seemed annoyed that we were returning to get the keys reactivated. And we were definitely annoyed that we had to return.
We are usually thanked for being a Hilton Honors member at check in, and given a complimentary gift (usually water), but this hotel seemed to bothered and wanted to rush us out of line every time we talked to the front desk.

We expected more from the hotel we spend so much money with each year.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

Great place nice people, guy on the beach very kind! They do they work professionally. Hotel is very huge and comfortable, we are spending our vacation with my wife and 3 little daughters, they were really happy staying at the beach. Perfect service

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Trevoy shaw is a young man who helped us with our beach chairs and umbrella. He is very personable and friendly. He is a great asset to the hotel and deserves a high recommendation. We are extensive travelers and can unequivocally say that Trevoy is outstanding.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#8 Business Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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